IT Environment Manager

Overview

Technical IT Environment Manager

At HealthEdge, we are passionate about providing healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are focused on exceeding our client's expectations for quality when it comes to software deployments and releases.

Overview:

The Technical IT Environment Manager will work closely with the Application Engineering Manager, Application Engineering team, Product Engineering, Professional Services, and Customer to institute best practices with regard to managing customer's environments and deploying new releases in the environments. The ideal candidate will be a creative, and critical, thinker who can drive execution, handle many tasks simultaneously with efficiency and effectiveness.

Technical IT Environment Manager Job Duties:

Oversee HealthRules Payor application environments management strategies for HealthEdge's clients, documenting environments portfolio, environment management, deployment, and promotion processes.

Create and maintain a detailed deployment schedule in collaboration with various stakeholders.

Maintain deep understanding of product ecosystem and its interdependencies, and leverage various tools available for environment management & stability.

Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.

Document system state - configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes.

Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams.

Build consensus and lead decision making through nebulous problems.

Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer.

Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.

Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.

Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.

Be involved in code deployments, data base synchronization, and DevOps best practices.

Manage and maintain environments in a known good state and enforce proper environment management practices.

Technical IT Environment Manager Skills and Qualifications:

5-7 years of experience in IT Operations, Configuration Management, Change Management, or System administration in complex environment.

Experience working with internal/external teams and documenting environment changes for Releases/Deployments.

Prior software implementation experience including configuring environments for application migration.

An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments

Understanding of SaaS services delivery model.

Understanding of ITIL practices.

Creative problem-solving skills.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: WhileHealthEdgeis located inBurlington, MA you may live anywhere in the US. Preferably someone local who could come in occasionally.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periodsof time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
• LI- Remote

Job Locations US-Remote

ID 2024-4849

Category Information Technology

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.