Installation Coordinator

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:

The Installation Coordinator role is responsible for the scheduling, billing, dispatching service tickets and ensuring the success for Field Service execution. Avnet is looking for a problem solver who has excellent communication skills, knows the intricacies of executing technology implementations, and has experience managing internal and external expectations. The Install Coordinator will be the face of the Avnet brand and is critical to the unparalleled service we strive to provide at Avnet.

The right candidate must be a self-motivated problem solver with an entrepreneurial mindset who doesn't mind rolling up their sleeves and continuing to improve the customer experience. At Avnet, our focus is not only world class design, configuration, and build of technology solutions but also the onsite installation and long-term maintenance and support of physical hardware throughout its lifecycle. Striving to ensure our client's success and serve as a leader to the betterment of Avnet is the highest priority.

Responsibilities:

• Successfully manage the scheduling and dispatch of service tickets.

• Maintain billings reporting and execution as projects complete. This includes working with our purchasing teams and ensuring vendors are paid.

• Generate shipping reports for Project Management Team.

• Manage vendor field service and customer relationships.

• Oversee several programs while ensuring collaboration between clients, IT, technical resources, and back office.

• Acts as the program's authority, single point of contact, and escalation point by monitoring, reporting, and working with teams to ensure timely completion of tasks.

• Provides high level visibility reporting to all key personnel on performance metrics.

• Align operational resources across internal, customer and vendor teams.

• Manages communications with internal stakeholders and the client, including leading weekly and monthly calls with stakeholders.

• Create and oversee the resource capacity planning necessary to complete projects.

• Create operational tools for projects and overall capacity and effectiveness.

• Roadblocks should be effectively anticipated, identified, and removed.

• Metrics should be defined, and effective project controls should be established.

• Project status meetings should be independently facilitated and led.

• Ensure all SLA expectations are being met based on Client SOW.

• Ensure that Standard Operating Procedures are created, updated and visible.

• Forecast and align resources to company goals.

• Ensure projects and programs are proceeding according to scope, schedule, budget and quality standards.

Key skill sets:

• STRONG verbal and written communicator. Able to communicate technical concepts and activity to both technical and non-technical people.

• Proactive, self-motivated work style with attention to details and deadlines.

• Previous experience leading the delivery of technology projects. Special consideration for healthcare IT experience.

• Strong working knowledge of field service dispatch systems, Smartsheets and Excel.

• Experience with current project management toolsets.

• Design, implement and drive process improvements, while flexing to an evolving and changing environment

• Technical aptitude and understanding of the technical service industry preferred.

• Must be able to manage multiple tasks while meeting strict deadlines.

Education:

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

• PMP certification and/or MBA is a plus.

Work Experience:

• 5+ years with bachelor's or equivalent.

Distinguishing Characteristics:

• Experience in deployment of clinical or operatory applications and or systems in a health care environment is a plus.

#LI-REMOTE

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at ***.