Inside Sales - Team Lead

WHY DO WE NEED YOU? What's the job? Inside Sales Activities - 50% Responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams Must be agile and adapt within any environment while also maintaining a level of authority Assist with territory support for outside sales team Follow up and distribute leads that are provided to the Inside Sales team from other departments Help connect homeowners, contractors, and distributors with the correct parties Promote CertainTeed products and help build relationships with customers Attend trade shows and events that rely on an Inside Sales presence Increase lead generation by seeking new opportunities in assigned region or working with outside sales teams Outbound calling, emailing, and following up on existing leads Inside Sales Support - 30% Ensure all team leads are followed up with in a timely manner Data quality scores are maintained, and leads have appropriate activities on them by Inside Sales Representatives Proactively communicate with the CRM team on ways to improve workflow Run monthly reports on lead and activity data for the Inside Sales Representatives Communicate with businesses on the leads received for their sales teams Collaborate with the Inside Sales Manager and business leaders on how to improve lead data Help maintain service levels to track monthly KPI's Ensure accurate and up-to-date information on prospects and customers Help identify trends, patterns, and opportunities in the CRM system Onboarding & Continuous Training - 15% Assist with onboarding and training new employees on department policies and procedures.
Create and document policies and procedures as needed Stay current on product knowledge across all businesses and help communicate changes to Inside Sales Representatives Continuous training on CRM updates and internal platforms Teach and train team and other departments on workflow changes Produce documentation on any changes or adjustments to department policy and procedures Empower the team to take initiative on projects and collaborate within their designated regions Employee Growth and Management - 5% Assist the Inside Sales Manager with recruitment and actively seek promotions for Inside Sales Representatives who are excelling in their career Support the Inside Sales Representatives who are struggling to help find ways to improve work Help find new ways to grow the Inside Sales teams bandwidth Assist with outreach to all businesses on how Inside Sales can be an asset to them In the absence of the Inside Sales manager, the Team Lead will step in to support the team Support the Inside Sales Manager lead projects as needed Maintain department schedules First line of communication for management on issues with external customers Assist with coaching, evaluating, and monitoring Inside Sales Representatives Help develop ways to meet and surpass the team's goals and objectives WHAT ARE THE REQUIREMENTS? What do you bring? BA/BS preferred - OR Associates Degree with 1-3 years of customer service-related experience 2-4 years of sales related experience IS THIS JOB FOR YOU? What are our perks? We provide unique options to fit your unique lives Our Total Rewards Program is customizable to accommodate your needs.
Our menu of flexible options includes, but is not limited to:
Excellent healthcare options:
Medical, vision, prescription & dental Family Focus & Balance:
Parental leave, paid time-off and Employee Assistance Program Financial Security:
Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement:
Continuing education for every season of your career Pet Insurance options:
Insurance plan & prescription discount program for your furry friends Employee Recognition Program s PerkSpot:
Our exclusive one-stop online discount marketplace LiveWell:
Rewarding you for living a healthy lifestyle A TEAM READY TO WELCOME YOU Why work for us? Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years.
Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed.
Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
*** Legal Statement Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
STEPS TO JOIN US Certain locations require pay information be provided in job postings.
Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families.
We believe in the importance of pay transparency in what we offer potential candidates.
Provided is the national pay range for this position which is $68,700 to $106,300 per year.
However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
In addition to base salary, this position is eligible for an annual bonus.
The targeted bonus amount is 9% of base salary based on company and individual performance measures.
The Total Target Cash range (base pay and annual bonus) for this position, is $74,883 to $115,867.
Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.