Field Support Spec-Associate-DIS

University of Mississippi Medical Center
US - Mississippi - Flowood
November 10, 2024

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
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Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license. You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:
R00039320

Job Category:
Professional and Technical

Organization:
SER-DIS-Field Support-Healthcare

Location/s:
Main Campus Jackson

Job Title:
Field Support Spec-Associate-DIS

Job Summary:
Under direct supervision, provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Provides tier 2 support of the end user computing environment. Assists in the asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises others on policies and procedures.

Education & Experience

Associate's degree in information systems or related field or equivalent combination of education/experience.

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

Knowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences.

Responsibilities Assists others in ensuring procedures and documentation are developed and maintained so that utilization of the IT resources and user productivity are maximized.
Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis.
Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal.
Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests
The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:
Full time

FLSA Designation/Job Exempt:
No

Pay Class:
Hourly

FTE %:
100

Work Shift:

Benefits Eligibility:

Grant Funded:

Job Posting Date:
11/5/2024

Job Closing Date (open until filled if no date specified):
11/23/2024

Read the full job description and apply online on the recuiter's web-site

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