Ecosystem Provisioning Support Analyst

Global Commerce and amp Information Inc
US - Missouri - St. Louis
November 17, 2024
IT

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.

Global CI offers competitive compensation and non-salary benefits to all eligible employees.

The Ecosystem Provisioning Support Analyst is responsible for managing and supporting the provisioning of access to various systems and platforms within Ascension. This role emphasizes strong communication skills, process improvement, and acting as an intermediary between non-Ascension providers and the Ascension Help Desk.

Core Responsibilities:

" Process provisioning requests for read-only EHR access from non-Ascension providers and office staff across all markets.

" Process provisioning requests from non-Ascension providers and office staff to Provider Portal solutions (both EHR and non-EHR based).

" Assist with communicating instructions, education, and training to end users and internal stakeholders.

" Facilitate ongoing end user support pertaining to Provider Portal solutions, acting as an intermediary between non-Ascension providers and the larger Ascension Help Desk infrastructure.

" Identify and implement process improvements as new solutions are introduced and opportunities are identified.

" Collaborate with AT IAM and compliance teams to troubleshoot errors or process challenges.

Skills & Experience Needed:

" 1-3 years of experience working with platforms used to manage service delivery, identity management, and provisioning.

" Strong written and verbal communication skills, with experience in a large corporate environment, preferably healthcare.

" Experience in customer support and/or issue troubleshooting/resolution.

" Previous exposure to large-scale process development and process improvement.

" Basic understanding of healthcare structure and processes, including how hospitals and providers collaborate in patient care.

Benefits include:

Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account

Matching 401k retirement plan + IRA's and Roth IRA's

Generous paid time off and paid holidays

Employee recruitment/referral bonus

Paid community service hours

Tuition reimbursement

Employee discounts

At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Global Commerce & Information, Inc maintains a drug-free workplace.

Read the full job description and apply online on the recuiter's web-site

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