Customer Technical Support Representative IV

NANA Regional Corp
US - Missouri - St Louis
November 15, 2024

SAVA is in search of an IT professional to join our family as a Customer Technical Support Representative IV on our Service Desk supporting the Coast Guard in St. Louis, MO.

To join our team of outstanding professionals, apply today!

Responsibilities

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
May provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
Resolves problems or contacts more senior technical support as necessary
Uses automated information systems to analyze routine situations
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
Receives and processes end user calls, emails and portal request; enter required data in to ticketing system
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice

Qualifications

Must have a Secret security clearance
High school diploma
3 years relevant IT experience
Experience supporting Microsoft Windows environments
Experience with ticketing systems
Experience maintaining configuration management data and documentation
Strong customer service and communication skills
Experience troubleshooting and resolving network hardware and software problems

Desired Qualifications:

BA/BS Degree from an accredited college or university

Job ID

2024-14152

Work Type

Remote

Company Description

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , SAVA delivers global solutions that enhance business processes, lower costs, and take on today's missions with greater opportunity, agility, and strength.

As a SAVA employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at *** or *** (information about job applications status is not available at this contact information).

Read the full job description and apply online on the recuiter's web-site

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