Automotive Dealership Service Advisor

Suntrup Ford Westport
US - Missouri - St Louis
January 3, 2025

MUST HAVE AT LEAST 5 YEARS Manufacturer Dealership Experience!

Hours: 9am to 6pm Monday Through Friday (1 Hour Lunch)
or
Hours: 7am to 4pm Monday Through Friday (1 Hour Lunch)

Job Summary: We are looking for a experienced Service Advisor to take over our Guest Experience detail. This would entail scheduling and coordinating pickup and delivery customers and mobile repair customers. Scheduling appointments would also be a main responsibility as well. You would coordinate with porters to pickup vehicles, write them up, sell necessary work, and coordinate their return to the customer. Mobile repairs would be same. This is a great opportunity for someone that is very organized.

BENEFITS

Union Pension
Union family health dental vision
Vacation
Weekly pay
employee discount

Responsibilities

Reliable and Dependable
Good Communication Skills
Organization is Required
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent
Ford experience preferred
Must have OEM dealership experience at least 3 years.
Valid driver's license & clean driving record
CDK experience preferred
Must pass drug tests - Zero Tolerance
Must pass background check
Accredited training in service advisor skills, customer satisfaction, and quality control
Automotive service advisor experience In a dealership with verifiable CSI scores.
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read the full job description and apply online on the recuiter's web-site

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