Sales Coordinator

Hotel:

Springfield University Plaza

333 John Q. Hammons Pkwy

Springfield, MO 65806

Sales Coordinator

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

University Plaza in Springfield, Missouri is on the lookout for a dynamic individual to join our team! With 267 beautifully appointed rooms, a whopping 46,059 sq. ft. of flexible event space, the EXPO center has an additional 112,000 square feet with a location that's the heartbeat of Springfield's vibrant scene, this isn't just a job - it's an experience! Imagine being part of a place where every day feels like a celebration, surrounded by a community that's as lively as the events we host! If you're ready to bring your passion and energy to the heart of the action, then University Plaza is the place to be. Let's make every moment count - apply now and let the adventure begin!

Benefits:

• Free Lunch!

• Monthly employee socials to honor all anniversaries, birthdays, employee of the month and manager of the quarter recognition.

• Positive team culture and opportunity for advancement.

• Monthly coffee with the GM - free beverage item from café provided.

• Discounted rates at Atrium properties.

• Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

• Conveniently located close to downtown Springfield and Missouri State University.

Pay: $18. 00 - 21. 24

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Director, Sales & Marketing

Equipment: Laptop or Desktop Computer

Primary Purpose:

The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities.

Work Performed:

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.

• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer's request.

• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.

• Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.

• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.

• Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.

• Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.

• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.

• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.

• Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.

• Participate in Sales Department meetings.

• Provide additional administrative assistance as directed.

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum one (1) year of experience in customer service or clerical experience.

Preferred Prior Experience:

Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:

High School diploma or equivalent

Preferred Education:

Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Required Technology:

Proficient in Microsoft Office

Preferred Technology

Experience with Sales System (Delphi. fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc. )

Travel:

Less than 5% travel requirement.

Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work.

Other:

Excellent written and oral communication skills. Ability to effectively multi-task.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(33) LISTENING

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that all.