Associate Director Operations & Training - Student Financial Services

Washington University
US - Missouri - Saint Louis
December 25, 2024
Financial

Scheduled Hours
37. 5

Position Summary
The associate director is part of the Student Financial Services (SFS) leadership team and is responsible for managing compliance, operations and awarding, and providing complex financial aid training within SFS, admissions, and undergraduate, graduate and professional schools.

Primary Duties & Responsibilities:

Supervises and directs the areas of compliance, operations, and awarding. Each of these areas are key for administering state, federal, and institutional financial aid. The associate director is responsible for overseeing verifications, administration of Pell, summer awarding, outside awards, academic calendar compliance, review of over-awards and aid reconciliations. The associate director is also responsible for identifying routine reporting needs and regularly disseminating the data both internally and with campus partners.
Develops and deploys a comprehensive training program for SFS, School of Continuing and Professional Studies (CAPS) and graduate and professional school financial aid offices. The administration of Title IV aid is driven by strict rules developed by the Department of Education and ensuring compliance with these regulations, regular updates to guidance as well as effective training are critical.
Works closely with the Director of Student and Family Engagement in SFS who oversees the counseling efforts for new and current undergraduate students as well as service center activities. This collaboration will ensure that the operations are supporting the efforts of the counseling and service center teams. Effective communication between operations and the counseling/service center teams is critical to keep priorities in sync.
Participates in strategic planning process for the aid team and takes the lead in goal setting for the functional areas.
Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

Normal office environment.

Physical Effort

As conditions merit, this position may be required to work remotely.
Travel to on and off-campus locations as required.

Equipment

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required QualificationsEducation:
Bachelor's degree

Certifications:
No specific certification is required for this position.

Work Experience:
Relevant Experience (5 Years)

Skills:
Not Applicable

Driver's License:
A driver's license is not required for this position.

More About This JobPreferred Qualifications

Experience with PowerFAIDS.

Preferred QualificationsEducation:
Other master's degree

Certifications:
No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.

Skills:
Adaptability, Analytical Analysis, Analytical Research, Analytical Review, Analytical Thinking, Communication, Confidentiality, Critical Thinking, Employee Management, Employee Supervision, Microsoft Office, Multitasking, Strategic Thinking, Time Management, Writing

Grade
G13

Salary Range
$65,900. 00 - $112,700. 00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email . @wustl. edu or call the dedicated accommodation inquiry number at 314-#-# and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals wh.

Read the full job description and apply online on the recuiter's web-site

Associate Director Operations & Training - Student Financial Services

Associate Director Operations & Training - Student Financial Services

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