Our client, a leading global property and casualty insurance company, is looking to add Hybrid Customer Service Representatives to their O'fallon, MO team.
Summary:
If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers:
answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.
Job Responsibilities:
- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
- Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
- Maintain established levels of productivity, service, and quality standards
- Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
- Work overtime as needed
Skills & Qualifications:
Skills:
•
- Effective, strong, and service focused communication skills, both verbal and written
- Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
- Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking
- Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners
- Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity
Education/Experience
- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
- Experience in a high-volume contact center with a strong focus on superior service is a plus!
- 1-2 years Customer Service experience
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
? Medical, dental & vision
? Critical Illness, Accident, and Hospital
? 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
? Life Insurance (Voluntary Life & AD&D for the employee and dependents)
? Short and long-term disability
? Health Spending Account (HSA)
? Transportation benefits
? Employee Assistance Program
? Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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