*Position:*Assistant Manager*
*Immediate Supervisor:* General Manager/Operating Partner
*Status:* Nonexempt
*Position Summary:* This position assists with the leading and managing of the drive-in's operations and employees during an assigned shift.
*Essential Job Duties:*
+ Train, manage, direct, coach, lead, and assign drive-in employees during shift
+ Lead and manage drive-in operations during shift to provide an optimal guest experience
+ Manage staffing levels during shift
+ Perform opening and/or closing duties
+ Handle and properly escalate guest issues/concerns during shift
+ Handle and properly escalate employee issues/concerns
+ Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
+ Assist with preparation and maintenance of drive-in records
+ Comply with and enforce all company policies, procedures, and operational standards
+ Ensure compliance with all applicable federal, state, and local laws
+ Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
+ Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
+ Regular attendance
*ADDITIONAL DUTIES:*
+ Move and stock food product weighing up to 50 pounds
+ Perform other job-related duties as assigned or required
*Time/Shift Expectations:* Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
*Qualifications and Job Requirements:*
+ Experience
+ At least six months of restaurant management experience or one year of retail management experience
+ Experience running a restaurant shift without supervision
+ Knowledge/Skills
+ General restaurant or retail knowledge
+ Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
+ Knowledge of federal, state, and local health and safety laws and regulations
+ Basic computer, math, and reading skills
+ Effective verbal and written communication skills
+ Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
*Work Environment:* Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
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