Associate Manager - Operations

WESCO International
US - Missouri - Maryland Heights
January 28, 2025

As the Associate Manager - Operations, you will manage priorities in a customer-centered warehouse environment that generally has ten or less employees without additional levels of leadership on site and no people leaders as direct reports. You will have at least two or more direct reports, which can include Operations Associates, Drivers and/or an Administrative Coordinator. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality.

Responsibilities:

Manages warehouse staff in all functional areas including training, coaching, and counseling
Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services
Partners with cross functional teams and service providers on pre-sales feasibility/cost analysis
Completes operational activities on-time and update internal partners such as Sales and Operations Management
Coordinates with stakeholders and provides operational support for project deliveries
Reviews and improves the efficiency of existing processes and procedures
Ensures operational activities are within budget, including management of department costs and expenses
Tracks and reviews performance of service providers (3PL warehouse, Customs brokers, Local transporters, Forwarders, etc.)
Reviews service provider invoices are in accordance with contract and work closely with AP for payment process
Responsible for facility and related Health, Safety and Environment requirements
Ensures customers' delivery requirements and expectations are fully understood and met
For International Positions - possess strong understanding of Custom Laws, Clearance procedures and HSN Classification with its regulatory requirements
May manage employees in a unionized environment

Qualifications:

High School Degree or Equivalent required; Bachelors Degree preferred
Licenses/Certificates/Designations - Forklift Certification preferred
4 years warehouse and distribution operations experience
2 years supervisory or lead experience in a warehouse environment
Ability to operate a forklift or have the ability to obtain a forklift
Ability to effectively communicate
Customer service oriented
Self-driven, ability to work in a fast-paced environment
Basic computer skills
Ability to travel up to 25%

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

Los Angeles Unincorporated County Candidates Only:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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About Us

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE:
WCC) FORTUNE 500® company.

Read the full job description and apply online on the recuiter's web-site

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