* Real Time Analyst (REMOTE)*
Contract to hire l 40 hours
Our client is hiring for a* Real Time Analyst *who will play a crucial role in contact center operations by monitoring and analyzing real-time data to ensure customer service targets are met
• Qualificatrons:* Minimum of 2 years of Real-Time Analytical experience
• Workforce management experience
• Must have experience with with NICE IEX and CX-One
• Microsoft Excel Knowledge
• Job Overview:* Manage all call center traffic to ensure compliance with customer service level agreements.
• Serve as the call traffic and trending analyst for the Regional Service Centers.
• Provide real time and historical call center data to CareCentrix personnel, working with call center managers and supervisors.
• Analyze trends within assigned operations, including call volumes, call patterns, staff productivity, and resource allocation.
• The candidate will use these analysis results to forecast call arrival patterns and create schedules. Adept in staffing to meet business unit goals, client goals, and corporate objectives.
• Work Enviornment:* 100% Remote
• Must be open to work Friday rotations on closing shift of 11-8PM *e very few weeks
• Traditional hours any 8 hour shift between 9-6PM or 930-630PM
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Receive real-time job alerts and never miss the right job again
US - MO - MO - Warrenton
November 7, 2024
Taco Bell - Warrenton is currently hiring a full time or part time Restaurant Supervisor for our Warrenton, MO location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and management...
US - MO - MO - Jonesburg
November 7, 2024
Taco Bell - Warrenton is currently hiring a full time or part time Restaurant Supervisor for our Warrenton, MO location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and management...
US - MO - MO - Truesdale
November 7, 2024
Taco Bell - Warrenton is currently hiring a full time or part time Restaurant Supervisor for our Warrenton, MO location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and management...
US - MO - MO - Saint Louis
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Kirkwood
November 7, 2024
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - MO - MO - Lee's Summit
November 4, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Saint Louis
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Lee's Summit
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Saint Louis
November 4, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Saint Louis
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Pattonsburg
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Barnard
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Lee's Summit
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Dawn
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Braymer
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Utica
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Wright City
November 7, 2024
We're looking for friendly and welcoming individuals who enjoy providing pleasant and courteous service to our guests! It never gets dull herewe Live Ms! Our team have a passion for everything Taco Bell! Do you want to share in that passion? Do you have what it takes to Live Ms? Come join our team!...
US - MO - MO - Bates City
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Stanberry
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Norborne
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Wright City
November 7, 2024
Taco Bell - Warrenton is currently hiring a full time or part time Restaurant Supervisor for our Warrenton, MO location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and management...
US - MO - MO - Saint Louis
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Foristell
November 7, 2024
Taco Bell - Warrenton is currently hiring a full time or part time Restaurant Supervisor for our Warrenton, MO location. • A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. • A Restaurant Supervisor will assist in the planning and management...
US - MO - MO - O Fallon
November 7, 2024
We exist to Feed People's Lives with Ms. • That means that sometimes you just gotta kick up some dirt, blaze some trails, be the first one to head out and the last one to turn in, try what you've never tried before, make a play, and let it ride. • If you never do this, you'll never know!...
US - MO - MO - Lee's Summit
November 5, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
US - MO - MO - Camden Point
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...
US - MO - MO - Mc Fall
November 6, 2024
Local and Regional Class A CDL Truck Driver • St Joe Express is a family-owned business that has built an amazing reputation locally as well as on a national level. Located in Saint Joseph, MO we specialize in hauling mainly soybean oil for one of the largest manufacturers in the US. Our mission is...