NEW JOB OPENING CUSTOMER SERVICE ASSOCIATE IN Saint Louis, MO, USA

Rose International
US - Missouri - House Springs
October 31, 2024
Customer Services

There is not a set schedule, but the core hours are from 8-5 with weekends included and not to exceed 30 hours.

Please disregard the office location, this is a hybrid from home 50% and 50% at community agencies close to the city in which candidates live.

Would like to see candidates in Cape Girardeau, Columbia, and Saint Louis, MO - Please specify location on resume

EDUCATION

A high school diploma or GED is the minimum requirement; however, some college education is preferred.

EXPERIENCE

Prior experience in a high-output, accuracy-intensive environment is crucial.

Candidates should demonstrate a strong track record of maintaining high levels of accuracy and efficiency in their work.

REQUIREMENTS

Will need reliable transpiration to drive to Community Action sites

Must be available Monday - Saturday

Must have high level of compassion and communication

TECHNICAL SKILLS

Working knowledge of Microsoft applications and various web-based and server-based software applications is essential.

Familiarity with database management and data entry systems will be advantageous.

COMMUNICATION SKILLS

Excellent written and verbal communication skills are necessary.

The ability to effectively communicate with customers, particularly in crisis situations, is essential to providing quality support and resolution.

INTERPERSONAL SKILLS

Strong interpersonal and customer service skills are required.

Candidates should be adept at building rapport with customers and working collaboratively with team members and community partners.

DUTIES

Data Management: Ensure that all data is entered accurately and efficiently into a variety of databases, maintaining a high level of attention to detail to guarantee the integrity of our records. This includes regularly reviewing and verifying data entries for completeness and correctness.

Applicant Screening: Perform thorough and detailed screenings of applicants to assess their eligibility for various programs. This involves reviewing applications to ensure all necessary documentation has been submitted and meets the required standards.

Customer Outreach: Proactively contact customers by phone or email to obtain any missing information or documentation. This requires strong communication skills and the ability to convey the importance of providing complete information for processing applications.

Customer Service: Maintain a positive and professional customer service attitude at all times. Handle customer inquiries and issues with a friendly, patient, respectful, and professional demeanor, ensuring that all interactions reflect the values of our organization.

Confidentiality and Integrity: Handle sensitive information with the utmost integrity, tact, and discretion. Ensure that all customer data and personal information are kept secure and treated with confidentiality.

Event Coordination: Assist in the scheduling and organization of community outreach events. This includes coordinating logistics, preparing materials, and ensuring that events run smoothly.

Community Representation: Represent Company at community outreach events, engaging directly with customers, agencies, and coworkers. Build and maintain positive relationships within the community, effectively communicating

*Only those lawfully authorized to work in the designated country associated with the position will be considered.*

*Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.*

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website . California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here . Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Read the full job description and apply online on the recuiter's web-site

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