Front Office Specialist

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit .

Job Title: Front Office Specialist

Company: Clarkson Eyecare

Location: Creve Coeur, MO

Training Provided - No medical/eyecare experience required!

Pay: $15/hr plus bonus and commission

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Hours:

Full Time

Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm

You will not work all of these hours, but you must have open availability to work any shift within these hours

You may have to work a little earlier/later as needed

Requirements:

High School Diploma or GED Equivalent

Favorable result on Background Check

Basic computer skills

Strong customer service skills

Excitement to learn and grow

Essential Functions:

Facilitate patient flow

Verify medical and vision insurances

Effectively communicate with patients, doctors, and managers

Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.

Provide exceptional customer service during every patient encounter (in person or via phone).

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.

Answer phones (both external and internal); assure prompt, courteous service at all times.

Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.

Double check insurance authorizations to ensure completion and build accurate flow sheets.

Knowledge of common fees charged for common visits.

Check out patients and collect correct payments according to procedures.

Manage patient flow in the office and ensure communication to maximize efficiency and customer service.

Complete daily reconciliations / close day / countdown cash drawer.

Comply with all company policies and procedures including HIPAA.

General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

Front Office Specialist will work with team members and patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.

SECTION 5: Experience Requirements

Industry related experience preferred.

Favorable result on background check as required by state.

Must be able to provide proof of identity and right to work in the United States.

SECTION 6: Knowledge, Skills and Abilities Requirements

Professional in appearance and actions

Logical and Critical thinking skills

Customer-focused with excellent written, listening and verbal communication skills

Enjoys learning new technologies and systems

Detail oriented, professional attitude, reliable

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Meets attendance and tardiness expectations outlined in policy

Ability to work various days and hours as needed by the business

Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics

Basic to intermediate computer operation

Proficiency with Microsoft Excel, Word, and Outlook

Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities

There are no supervisory responsibilities for this position.

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25

Carrying 25 ≤ 25

Climbing 5

Driving 10

Grasping 100

Hearing 100

Lifting 10 ≤ 25

Pulling 10 ≤ 25

Pushing 10 ≤ 25

Reaching 50

Sitting 50

Standing 50

Vision - close/distance 100

Vision - color vision 100

Vision - depth perception 100

Vision - peripheral vision 100

Vision - ability to adjust focus 100

Stooping 25

Walking 75

Writing/Typing 100

Speaking 100

Fine Motor Skills 100

Use of Hands 100

Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.