Assistant Office Manager

Clarkson Eyecare
US - Missouri - Creve Coeur
October 4, 2024

Title: Assistant Office Manager
Company: Clarkson Eyecare
Location: Creve Coeur, MO

Pay: $17-$18 plus bonus and commission

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Hours:

Full Time

Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm

You will not work all of these hours, but you must have open availability to work any shift within these hours.

You may need to work a little earlier/later as needed

Requirements:

Management experience

Experience working in eyecare/optical

High School Diploma or GED Equivalent

Strong customer service skills

Excitement to learn and grow

Essential Functions:

Assist in managing the day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office

Lead the staff by guiding them to success through focused support and coaching

Effectively communicate with patients, doctors, staff and various levels of management and corporate staff

Answer inquiries through phone, email, and in person request

SECTION 1: Job Summary

An AssistantOffice Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

SECTION 2: Duties and Responsibilities

Effective execution of Total Patient Experience (TPE).

Develop and maintain a good working relationship with doctor/doctors associated with office location.

Enforce all corporate policies and procedures.

Reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the "Quality inspections".

Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.

Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.

Provide guidance and assist with proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.

Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.

Enhance processes and workflow by taking initiative to work with Office Manager to build action plans to increase the efficiency and profitability of the office.

Handle team member and patient questions in the absence of the Office Manager.

Active and ongoing communication with Office Manager.

Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served

Assistant Office Manager and team members will work with patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.

Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.

SECTION 5: Experience Requirements

Previous optical management experience preferred.

Industry related experience preferred.

Favorable result on background check as required by state.

Must be able to provide proof of identity and right to work in the United States.

SECTION 6: Knowledge, Skills and Abilities Requirements

Professional in appearance and actions

Logical and Critical thinking skills

Customer-focused with excellent written, listening and verbal communication skills

Enjoys learning new technologies and systems

Detail oriented, professional attitude, reliable

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Meets attendance and tardiness expectations

Ability to work various days and hours as needed by the business

Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics

Basic to intermediate computer operation

Proficiency with Microsoft Excel, Word, and Outlook

Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities

There are no supervisory responsibilities for this position.

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25
Carrying 25 25
Climbing 5
Driving 10
Grasping 100
Hearing 100
Lifting 10 25
Pulling 10 25
Pushing 10 25
Reaching 50
Sitting 50
Standing 50
Vision - close/distance 100
Vision - color vision 100
Vision - depth perception 100
Vision - peripheral vision 100
Vision - ability to adjust focus 100
Stooping 25
Walking 75
Writing/Typing 100
Speaking 100
Fine Motor Skills 100
Use of Hands 100
Other (please describe)

Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure: Works in normal office .

Read the full job description and apply online on the recuiter's web-site

Assistant Office Manager

Assistant Office Manager

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