Position:
Internet Technical Support Representative I
Who we are:
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the missionof bridging the digital divide between Americas major cities and Americas smaller regions.
The services we offerfaster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone serviceare a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities.
We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
Take that next step toward your future and join our growing team!
• Position Overview:
Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
Provide the best customer experience from the beginning of the call to the end of the call each time.
Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call.The first 90 days will be on-site in the office as Mediacom provides the training for your new role.
After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
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