Inside Services Support Supervisor

Marvin
US - Minnesota - Warroad
December 1, 2024

Job Overview:

We are seeking a Customer Service Supervisor to be an encouraging role model for our customer service team, this position will supervise the team in a care agents.

Highlights of your role:

Lead Marvin Warranty Customer Care Team. Provide leadership to the team, presenting clear goals, successfully positioning teams, crafting alignment, motivating employees, working towards results, leading all aspects of performance, and following up.
Interview and onboard new candidates, train, coach and mentor staff. Provide employees with training, tools, and experiences that encourage professional growth and increases self-equity within the company. Connect employees with key resources of knowledge in the areas of product, pricing, technical, system, and communication. Ensure a flow of feedback between management and individual contributors is present.
Execution of long-term department improvement strategies. Monitor department performance and position teams according to need. Be a keen listener to employee and customer feedback. Find opportunities to enhance customer and employee experience. Eliminate non-value add measures. Partner with subject matter authorities for people, product, systems, and process to create better solutions. Maintain department metrics and look for opportunities to grow as a department.
Customer interaction, communication, and problem solving. Exhibit excellent communication skills when interacting with employees and customers. Find enjoyment in de-escalating and creating solutions for difficult service situations. Follow up regularly with key partners in service cases to create alignment and communicate direction.

Salary Range:
$65,000 to $70,000 based on experience

You're a good fit if you have (or if you can):

Ability to handle highly-confidential information with sensitivity and discretion.
Must have strong negotiation skills and eye for business.
Experienced proficiency of MS Professional Office Suite (Word, Excel, PowerPoint, Outlook).
Proven track record to proactively make recommendations for more efficient and innovative ways to accomplish tasks, hence improving current operations.
Possesses a can do mentality and the flexibility to tackle random projects and ad hoc tasks as vital must be comfortable with an ever-changing and evolving role based on the needs of the company.

Also want to make sure you have:

High school diploma or equivalent experience (Bachelors Degree preferred).
Minimum of 5 years of customer service experience.

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

$300 annual wellbeing account to spend on whatever makes you happy + healthy
Better Living Day! (a paid day off to go have some fun)
$$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
Giving at Marvin - join coordinated volunteer opportunities
Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Read the full job description and apply online on the recuiter's web-site

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