SR MGR BUSINESS OPERATIONS

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager Business Operations contributes to the overarching strategic vision of the Systems Transformation organization, integrating a diverse range of ideas and methodologies. Collaborate with various teams across the Enterprise Operations and other business units such as IT, enterprise architecture, and security to establish effective transformation initiatives, deployment strategies, and performance measurement. Evaluates and oversees system architecture design, feasibility, and cost analysis. Leads the team to deliver defined business values on time, within budget, and ensures stable operations. Responsible for the execution of numerous projects or complex transformation programs, ensuring solutions meet business requirements. Consults and collaboration with leadership, subject matter experts, and other stakeholders to drive successful end-to-end system transformations.

The Main Responsibilities

• Leads a team of high-performing technical analysts, fostering a collaborative and innovative environment to ensure that all technical solutions are robust and meet the business requirements.

• Develops, plans, and manages the development and implementation of highly complex systems transformation initiatives across the organization.

• Collaborates with cross-functional teams, including IT, enterprise architecture, and security, to ensure alignment with business objectives and strategic goals.

• Manages scope definition, stakeholder expectations, project plans, milestones, and associated deliverables, ensuring that transformation initiatives are completed on time and within budget. Oversees project financials and ensures that the business case is maintained throughout the transformation process.

• As a part of change management, design, develop, and manage communications to ensure all stakeholders are informed and engaged throughout the change process.

• Conduct impact analysis by assessing the impact of changes, evaluate change readiness and identify key stakeholders to tailor strategies accordingly.

• Leads and develops cross-program delivery teams composed of internal and external resources, ensuring that all team members are aligned and working towards common goals.

• Regularly assesses project progress, consolidates and reviews status reports, and conducts continuous reviews with project leaders to ensure successful project completion.

• Supports end-to-end project planning, risk identification, dependency tracking, issue resolution, and change management for all transformation initiatives. Sets and controls standards, mentoring the team to improve project delivery and performance.

• Identifies opportunities for innovation and improvement within transformation projects and across the organization. Ensures that systems transformation initiatives deliver defined business values and drive successful end-to-end transformations.

• Leads the implementation and adoption of new technologies and processes, ensuring that the organization remains competitive and responsive to market changes.

• Ensure that the organization gets the best value from its vendors while minimizing risks and maintaining high standards of service delivery, by way of cost control, relationship management and risk management.

What We Look For in a Candidate

Required:

• 10+ years of relevant experience in Telecom industry (wireless, wireline, transport)

• Bachelor's degree in related field or equivalent education and experience

• 5+ years' people management experience

• Experience leading multiple complex projects in the technology industry

• Strong skills with MS Project Plan, Visio, PowerPoint and Excel

Preferred:

• PMP certification

• OneVizion platform knowledge and integration experience

• Master's degree

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (/ lumenbenefits. com/httpdocs2/index. html)

• Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 336549

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (/jobs. lumen. com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position.