Patient Access Representative Associate

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$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: 2805 Campus Dr. Plymouth, MN 55441

Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities:

  • Greets and welcomes patient in person
  • Collects demographic and insurance information
  • Checks in or interviews patient to complete appropriate paperwork
  • Directs patient to their appointment or procedure
  • May assist in scheduling add-on appointments
  • Verifies eligibility and benefits information for payers and interprets results
  • Obtains signatures from patients as needed
  • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
  • Uses resources, tools, and procedures to complete accounts in assigned work queues
  • Assists patient in completion of request for information forms and submits to appropriate department
  • May gather medical record information from all departments for collection

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 6+ months of customer service experience in an office/hospital setting
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work within the 2:30pm-11:00pm shift Monday - Friday
  • Ability to work every other weekend
  • Ability to work come onsite for training within standard, daytime hours for first 3 weeks upon hire
  • Must be 18 years or older

Preferred Qualifications:

  • Revenue Cycle Experience
  • Epic experience

Read the full job description and apply online on the recuiter's web-site

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