IT Program Manager II - Hybrid - Caledonia, MI

We are Farmers!
We are… more than just your favorite commercials.
At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth.
That means having people who can help us meet changing customer and business needs.
Farmers high-performance culture is focused on results and the people who achieve them.
We hold ourselves and others accountable for sustainably growing the business and each other.
We seek solutions, own our actions, and grow through discomfort.
We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award-winning, equal opportunity employer, committed to the strength of a diverse workforce.
We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.
Helping others in their time of need isn't just our business - it's our culture!
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person.
Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.
Applicants beyond fifty (50) miles may still be considered.
Job Summary Manages a group of staff; Plans and controls day to day project tasks and budgets; Adheres to IT governance; Manages relationship with immediate environment, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for a large scale project, including risk, quality, change management, schedule, and financial management; Accountable for development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Responsible for project level planning, monitoring and reporting.
This role supports our DS&L team (Document Services & Logistics) within Farmers that is located in Caledonia, MI.
This team is located in Michigan the Eastern Time Zone; and the hours for this position will be from 8:
00am to 5:
00pm Eastern Time Zone.
What You'll Do Key Tasks for M1
People Focus:
Leads a very small group of specialists who perform standard tasks.
Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination.
Planning + Controlling:
Oversees the planning and controlling of a single task/project on a day-to-day basis including project budget.
Business Results:
Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity.
Governance:
Adheres to organizational governance.
Relationship Management:
Interacts with business and IT partners within the immediate environment to foster commitment and teamwork.
Key Tasks for M2, in addition to the above:

Leads a group of specialists who perform complex tasks.
Oversees the planning and controlling of multiple tasks/multiple projects on a short-term basis (1 year) and owns cost center budget.
Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity.
Implements organizational governance.
Handles specific customer challenges (escalation).
Key Tasks for Position Level I:
Coordinates delivery of work from all suppliers involved in a small scale/sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures.
Works with business unit to define critical business needs and arranges appropriate resources.
Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers.
Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level.
Is responsible for project level planning, monitoring and reporting on project performance.
Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews.
Liaisons with the Application Architecture team, ISP, third parties, as necessary.
Performs as the team lead/supervisor, where assigned.

Position specific Key Tasks for Position Level II, in addition to the above:
Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.

What You'll Bring Level II:
4 years experience in an IT environment, including 1 year in a supervisory role or 1 year as a Program Manager I.
Education Requirements High school diploma or equivalent required.
Bachelor's degree preferred or equivalent, relevant experience.
Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Vision
Health Savings and Flexible Spending Accounts
Job Location(s):
US - MI - Caledonia, R_US - United States, US - MI - Grand Rapids
Anticipated application deadline:
At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team.
As part of this process, we typically close open positions within 8 to 21 days after posting.
If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law.
Pursuant to 18 U.S.C.
Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.
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