Convenience Department Lead

Company Introduction:

If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team!

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, in-house Fresh Foods Commissary, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

Overview:

The primary focus of this position is to assist the Sr Guest Service Manager in the operation of our retail convenience department. This individual is responsible to ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly.

The Convenience Department Lead will assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i. e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc. ). As a Convenience Department Lead, you are responsible for ensuring convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service.

As the Convenience Department Lead at Coborn's you will:

Be responsible for ensuring tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards. Specific areas of focus will be conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps/kiosks, carwash bays, beverage bars, etc. ) and promoting convenience services and specials offers to drive financial results.

Be responsible for upholding Coborn's high standard of service by supporting the operations of the store with a primary focus on the front-end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick-up, convenience operations. This support will also include being a point of contact for cashier interventions, transaction reversals/corrections, and other unique transactions (i. e. returns, coupon refunds, exchanges, etc. ) and conducting cashier accuracy audits.

Serve as a point of contact for providing high-level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to: pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc.

Provide backup coverage to all areas of the front-end which includes front-end key staff coverage, bookkeeping, Guest Services, store pick-up activities, cashiering, bagging, and pushing carts.

Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front-end area as directed by the store leadership, to include the Senior Guest Services Manager and/or Guest Services Manager.

Performs other duties within the department or other areas as assigned.

Maintains a clean and organized work environment.

Observe and enforces all company policies, rules, and safety practices.

Requirements:

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

What's In It For Me:

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.

We're proud to offer a variety of benefits to both our full-time and part-time employees including:

A 10% Employee Discount (for the employee and their immediate household) and if you work at a location with a coffee shop, you'll receive a discount there too!

Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!

Paid Time Off (PTO/Vacation)

Paid Floating Holidays & 1 - ½ time for hours worked on a company-recognized Vacation!

Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays

Paid Military Leave

Employee Health & Wellness Programs, Challenges and Resources - to assist our team members live a life of wellbeing!

Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year.

Tools, resources and opportunities for Career Growth & Development

401(k) plan options - we also match up to 20% of the first 5% contributed

Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned. Our team members benefit from the success of the company through this company-sponsored benefit!

Additional Voluntary Benefits - such as Vision, Accident and Critical Illness Insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

As a member of our team, you can also expect:

Flexible scheduling - We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.

Recognition - We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

Growth Opportunities - We're always looking for motivated, high-potential employees who want to be part of our next generation of l.