Microwave Engineer

We are looking to hire a Microwave Care Technical Manager, Remote

Responsibilities:

As part of the team, you will assist Verizon HQ and field engineers with software deployments, consult regarding hardware configurations and compatibilities, lead outage recovery , and troubleshoot and resolve general network issues. Proactive customer care is expected where the Microwave CTAs are able to anticipate and address potential network issues before they compromise network integrity.

• Additional responsibilities will include:
  Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Represents customer (interests) and advocate for within client for Technical Support Service activities.
• Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
• Provides analysis of product release notes and alerts to the customer.
• Provides technical guidance for upgrades / retrofits, if within the scope of SWS.
• Supports Emergency Management (EM) team in technical aspects of outage management.
• Keeps aware of network health from SWS perspective.
• Keeps technically abreast with NPI and rollout activities of the customer.
• Solves complex problems based on sophisticated analytical thought and complex judgment.

Acts as a technical leader for taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and / or is recognized as an expert within the same professional area in the business. Support key customer projects

Must Skills:

Top Requirements that must be visible on the resume and candidate able to speak to in details during interview.

• Experienced Microwave engineer with end-to-end knowledge of the Microwave network, (including MDR-8000, 9500 MPR/Wavennce, TSM-8000, and the 7750 GW Router)
• Hands-on experience with the network who can help the customer with troubleshooting
• Provides customer-facing communication regarding operational, technical and quality issues
• Supports Emergency Management (EM) team in technical aspects of outage management.
• The Microwave SME / Care Technical Customer Advocate / Care Technical Manager will be part of a 4 SMEs Team supporting the Vz Microwave Network. Looking for someone with hands-on experience who can help the customer with troubleshooting radio problems and coordinating investigations with Tech Support Services (TSS). Some out of hours work is expected with approximately 4 days per month on average.
• Candidate must be in the USA (due to NSA restrictions) and have customer facing experience.

Required Skills You have:
Intimate knowledge of the end-to-end Microwave network- A working knowledge of the NSP with the ability to create and execute work orders. Customer facing experience.

• Ability to lead large and diverse teams in solving complex network problems.
• Excellent written and verbal communication skills .
• It would be nice if you also had:
  NCSA Wavennce Certification - NRS1 Certification

What you didn't know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical
• Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
• We are Connectors. We thrive on quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
• We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
• We give 24/7 Support. We are in this together. We
• provide around the clock availability, competitive employee
• benefits, and continuously check-in to make sure things are going smoothly.
• Check out our Glassdoor page!