5 years of IT Experience 3 - 5 years of IVR Experience Requirements gathering and analysis Ability to easily learn business process Ability to write and execute test cases, as well as find test data for scenarios Ability to bridge gap between IT and BU IVR projects with significant customizations Webservice analysis and testing Data mapping between applications Analyze data by developing basic SQL/SOQL queries Desired Project work with Contact Center Preferred Project work using Cyara automated IVR testing tool Experience with ICE Mortgage Servicing Procession (MSP) application Experience with Fiserv DNA Experience with IVR reporting, such as eGain or CUIC Experience with Cisco Contact Center and CTI Data Bonus Industry knowledge in Banking Industry knowledge in Loan Servicing Responsibilities The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
Validate development matches the business expectations Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
Facilitate UAT with the Business Units.
Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
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US - MI - MI - Alto
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Concord
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Whittemore
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - National City
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Maybee
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - East Tawas
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Sault Sainte Marie
January 15, 2025
Summary • $5,000 Sign on bonus may be available for qualified candidates * * Competitive Wages * * Benefit package for eligible employees * *This position could also be filled by a LPN* • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining...
US - MI - MI - Trufant
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Casnovia
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Tawas City
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Grandville
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Ida
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Whittemore
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Richland
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Sumner
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Grand Ledge
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Dafter
January 15, 2025
Summary • $5,000 Sign on bonus may be available for qualified candidates * * Competitive Wages * * Benefit package for eligible employees * *This position could also be filled by a LPN* • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining...
US - MI - MI - Durand
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Au Gres
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Kincheloe
January 15, 2025
Summary • $5,000 Sign on bonus may be available for qualified candidates * * Competitive Wages * * Benefit package for eligible employees * *This position could also be filled by a LPN* • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining...
US - MI - MI - National City
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Oshtemo
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - Au Gres
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Kincheloe
December 17, 2024
Summary • * Sign on bonus may be available for qualified candidates ** Additional Hourly Premium may be available ** Competitive Wages ** Benefit package for eligible employees * • Responsible for following individual patient care plan to assist patient and/or perform personal care when an...
US - MI - MI - East Tawas
January 17, 2025
Summary • Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This...
US - MI - MI - Cedar Springs
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...
US - MI - MI - New Lothrop
January 17, 2025
U.S. • Xpress Now Hiring OTR Truck DriversTop Industry Pay, Consistent Miles, 24/7 SupportBenefits: • Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $0.54 to $0.64 cpm (depending on location and experience)Average annual pay would be $61,776 -...