Role: Quality Analyst
Location: Troy, MI
Job Type: Fulltime
Shift: Monday - Friday (Day Shift)
As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process .
Perform Transaction monitoring of the select processes
Record and consolidate QC scores on a timely basis, identify Root causes appropriately
Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals
Record CAPA and ensure learnings are shared to the team and
Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met
Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]
Identify overall and analyst level sample size based on historical performance
Conduct timely review and prepare Monitoring Improvement plan
Tracking and measuring the transaction monitoring compliance against the sampling target
Identify areas of process improvement through the monitoring process
Ensure Process/Product updates are communicated to analyst
Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.
Sharing the required deliverables to client/internal stakeholders on-time
Identify the failure modes or pain points in the process and contribute to creating mitigation plan
Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA
Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.
Qualifications:
Any Graduate (3-4 years course) or HS Diploma or GED, bachelor's preferred.
4+ years of exp erience in QA with similar project in Automotive software support, customer service
Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting
Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience in working and managing communications, with multiple cross-functional teams/stakeholders
Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager
Key Skills:
Team oriented/team player
Excellent critical and analytical thinking
Well-versed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors.
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Strong organizational, time and workflow management skills
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