Assistant Branch Manager

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigan. soon to be 23! We have over 450 team members, more than 145,000 members, $3. 5 billion in assets, and a 95% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities:
Assists with leading and managing assigned branch for sales and service operations to ensure the financial objectives, strategic goals, and institutional growth are met in accordance with MSGCU's policies and state and federal government regulations, and in alignment with our desired member experience.

Essential Duties and Responsibilities:

• Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational, and people management to build strong member (internal/external) relationships and deliver member-centric solutions. Performs all duties related to member services responsibilities to exceed member service expectations and provide superior quality service in a professional, efficient, and courteous manner.
• Makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization's focus and direction.
• Participates in and supports Business Development efforts, activities and events, to maintain key member groups and develop new relationships.
• Consistently takes action on new opportunities and tough challenges with a sense of urgency and enthusiasm. Manages conflict situations by effectively using Crucial Conversations skills, with minimal noise.
• Directs work for member facing team members (MSR and BSS) by providing clear direction, ensuring work is aligned with organizational and branch objectives and the desired member experience. Demonstrates a systematic approach to distributing assignments and monitoring work. Delegates and empowers team members to make decisions within their areas of responsibility and removes obstacles to get work done.
• Holds self and others accountable to meet commitments. Monitors the performance of the branch team, conducts regular sales meetings and observations, and uses the Sales Leadership Strategies(SLS) approach for daily coaching.
• Works in collaboration with the Branch Manager on branch vision and direction; driving results towards development and implementation of tactics for branch team to attain strategic targets, and assists with annual branch sales plan. Generates ideas and feedback from team members to increase sales effectiveness and enhance productivity and engagement.
• Assists with conducting branch audits on a periodic basis and prepares audit reports in accordance with security procedures.
• Communicates effectively by developing and delivering various forms of communication (written, verbal, presentation), that are in alignment with MSGCU's philosophy, mission, and values. Facilitates discussions and actively listens to ensure a clear understanding of expectations, procedure updates, new products and initiatives.
• Drives engagement by influencing others and by creating a healthy climate where team members are motivated to do their best to help the organization achieve its objectives.
• Develops talent by coaching others to build skills in order to meet both their career goals and the organization's goals through mentoring, coaching, and relevant development opportunities. Assists Branch Sales Manager to build an effective teamthat applies their diverse skills and perspectives to achieve common goals, engages team in the sales process and effective activities to achieve team and corporate goals.
• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels.
• Provides support, as necessary, for the broader Retail Services team to ensure excellent support for the organization.

Essential Preparation, Training, and Experience:

• Associate degree in Business Administration, Accounting, Finance, or other related field preferred; and
• 3 years of related, progressively more responsible experience within retail banking.
• Supervisory experience preferred.

Essential Knowledge, Skills and Abilities:

• Ability to coach, mentor, lead, and develop team members using positive management techniques to ensure maximum effectiveness.
• Ability to deliver a rich and awesome member and team member experience, implementing best practices to drive member and team member satisfaction.
• A thorough understanding of management procedures with the ability to plan department activities, set objectives, develop tactics, and budget. Possesses the skills necessary to direct team members towards the desired objectives; controlling the function by developing performance standards, measuring results, taking corrective action and rewarding team members as appropriate.
• Understanding of MSGCU's products, services, and programs as well as policies and guidelines to provide optimal services to members.
• Thorough knowledge of the sales process and ability to lead others in sales activities.
• Above average interpersonal skills necessary to communicate policies, procedures, and objectives to team members at all levels and to represent the Credit Union to outside vendors and the community.
• Excellent organizational, time, and resource management skills that enable and support collaboration with fellow managers and team members.
• Proficient with technology and software, including Word, Excel and PowerPoi.