SER Cnt Team Assc FT

OPEN TO THE PUBLIC

SHIFT: 3RD 4AM-12PM

WAGE: $14.00

POSTED DATES: 1/8/2025-1/18/2025

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Count Team Supervisor, conduct the removal (drop) of company funds from slot machines and the removal or fill of company funds for kiosk, and RBG machines, and other gaming devices on the gaming floor. Count, record and reconcile the contents of all table games, poker games, slot currency acceptor boxes, RBG, and kiosk drop funds within the Minimum Internal Control Standards and Departmental Standard Operating Procedures.

• Conduct the drop of the bill validator drop boxes and the kiosk machines and any other gaming devices. (e.g., removal and replacement of slot machine bill validator boxes, etc.).
• Open, empty, and close all drop boxes or cassettes according to procedures.
• Sort and prepare funds for the count process.
• Operate mechanical counting equipment utilized for the count.
• Count and rack chips manually.
• Strap and bundle money according to specific denominations.
• Prepare various reports required for the drop/count process.
• Maintain accurate counts, reconciliation, and documentation of all drop proceeds.
• Maintain the upkeep and neatness of the count room and report to Count Team Supervisor any needed repair or maintenance to equipment.
• Monitor kiosk reporting system; conduct kiosk cassette fills and BV exchanges; and conduct preventative maintenance on Kiosk machines.
• Investigate and determine the outcome of guest disputes, service issues, cash discrepancies with kiosk and cigarette vending machines.
• Conduct monthly drop and audit of cigarette machines.
• Conduct monthly RBG count and drop.
• Shred cash-out tickets.
• Clean and sterilize gaming chips.
• Conduct poker and table game count.
• Perform emergency drops outside the normal drop hours.
• Safely operate the motorized carts.
• Comply with the gaming ordinance, gaming regulations, internal controls, SECR safety and security procedures, departmental and SECR policies and procedures.
• Work in an efficient and accurate manner while processing drops, counts, and performing other duties as assigned.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

• Contact with management and associates within the department, other departments within the casino, outside maintenance or service technicians, and the general public. The purpose for this contact includes communication and maintaining high internal and external guest service levels, and maintaining operations of the count rooms

• Must be 18 years of age.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

• Six months cash handling experience.
• Gaming, banking, or customer service experience.

• Native American preference shall apply to all positions.

• Knowledge of computers, gaming devices, and safety equipment.
• Knowledge of basic accounting, math, and record-keeping practices and procedures.
• Knowledge of proper spelling, grammar, and punctuation, and basic arithmetic.
• Knowledge of casino software programs and equipment related to counting team operations.
• Skill in ensuring the cleanliness of the count room.
• Skill in accurately recording numbers.
• Ability to communicate effectively both verbally and in writing.
• Ability to complete and pass Title 31 training and assessment.
• Ability to work independently and handle stressful situations.
• Ability to work as a team.
• Ability to operate a calculator, adding machine, and currency counting and sorting machines.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to work extended hours and various work schedules.
• Ability to follow instructions and abide by department, policies, and procedures.
• Ability to read and comprehend documents such as operating and maintenance instructions, and policy and procedures.
• Ability to work in a physically demanding area as well as be familiar with a high volume and fast-paced environment.
• Ability to handle large amounts of currency utilizing basic math skills.

• Frequent use of hands, wrists, fingers associated with computer equipment and the counting/strapping of money.
• Standing and walking for extended periods of time.
• Frequent bending and squatting.
• Frequent pushing and pulling of carts utilized for the drop and fill procedures.
• Independently lift up to 75 pounds.

• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Extended hours and irregular shifts may be required.