Global Account Manager Remote

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As a Global Account Manager, you will be managing global and local relationships with Amex GBT Egencia's customers across the world, with a real focus on increasing the profitability and trading value of your portfolio, as well as working with internal teams across Europe to coordinate systems implementations.

What You'll Do:

• Manage a small, but highly strategic and high value, portfolio of accounts with Pan-European / Global customers

• Regular client reporting, using this as a platform to increase spend across various methods including new technologies, budget analysis and negotiation with travel providers

• Continuous client negotiation in regard to criteria such as retention, bookings, trading value and revenue

• Build a strong rapport as a trusted advisor, developing long term relationships throughout the customer lifecycle

• Act as the client's lead Global Account Manager: in this capacity, the global account manager will collaborate with local AMs in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues

• Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables

• Identify and support global process and offerings in other markets to drive travel program standardization and manage client's expectations of service

• Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer's measures of success

• Interact and build a strong, positive rapport with the Account Management team(s) globally, also developing long term relationships throughout the customer lifecycle

• Lead projects and initiatives as required, with ability to guide cross-functional teams to achieve established goals and deliverables as needed

• Represent Amex GBT Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism

What We're Looking For:

• Applicants must come from commercial Global account management experience, ideally from within a travel management company / agency environment or similar and will ideally have managed accounts above $5M in value across multiple markets and geographies

• Experience building client relationships in a commercial B2B account / portfolio management environment, managing a portfolio of global clients operating across regions

• Strong working knowledge of the Americas including Latin America, EMEA & APAC regions, culture, and business protocol

• Ability to build relationships through mutual trust, respect and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds

• Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction

• Exceptional negotiating and facilitation skills

• The ability to recognize and respond appropriately to different situations through the use of advanced communication strategies

• Proven history of obtaining/surpassing targets on a consistent basis

• Ability to work effectively in matrix environment and deliver results

• Tech-savvy with ability to communicate technical product features effectively and enthusiastically

• Effectively work independently in a virtual environment

• Ability to travel domestic and international for internal and external meetings as needed

Considering candidates virtually across the US - preferred Central or Eastern timezone. Travel will be required.

Location

Chicago, Illinois, United States

The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (/explorer. amexglobalbusinesstravel. com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final. pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC ('Egencia' or the 'Company'), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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