Account Manager, Digital Advertising Solutions

Microsoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. We are seeking top performing Account Executives with digital advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client's advertising needs. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This opportunity will allow you to work closely with clients on their paid search and digital marketing strategies and tactics; leverage data and analytics to empower clients to improve their performance within Microsoft Advertising; and collaborate with internal partners on how to best serve clients.

As an Account Manager (AM), you will enable Microsoft to better serve clients by applying obsession with what clients care about and need, ensuring our Microsoft Advertising story is valued and understood, and building and maintaining strong trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. You will drive both revenue and client satisfaction across MSA's performance solutions and as a core member of the account team, this opportunity will allow you to focus on driving data-driven optimizations aligned with client needs, executing campaigns and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Account Planning/Management

• Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.

• Builds and maintains a strong network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.

• Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e. g. , what to prioritize, managing escalations, billing, compliance requirements, flags, or reactions), managing client needs, and addressing issues.

Sales Focus

• Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.

• Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.

• Adopts Microsoft sales strategies (e. g. , Challenger Sale) and handles main objections from clients. Works to overcome obstacles and sell tailored solutions.

• Leverages Customer Relationship Management (CRM) tools (e. g. , account management, opportunities, tracking, and reporting), other tools (e. g. , customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue. Guides others in using CRM and other tools (e. g. , customized performance dashboards), and shares best practices. Drives product and tactic improvement through CRM and other tools (e. g. , customized performance dashboards).

• Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.

Client Engagement

• Proactively researches information about clients' advertising needs (e. g. , advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies. Presents tailored solutions based on clients' insights.

• Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Adopts Microsoft sales strategies (e. g. , Challenger Sale) mindset to secure buy-in and execution.

Industry Knowledge

• Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert.

Other

• Embody our culture and values

Qualifications

Required Qualifications:

• 6+ years relevant work experience (e. g. , Sales, Advertising, or Marketing with a focus on digital advertising)

• OR Bachelor's Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e. g. , Sales, Advertising, or Marketing with a focus on digital advertising)

• OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 2+ years relevant work experience (e. g. , Sales, Advertising, or Marketing with a focus on digital advertising)

• OR equivalent experience

Additional or Preferred Qualifications:

• 8+ years relevant work experience (e. g. , Sales, Advertising, or Marketing with a focus on digital advertising)

• OR Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e. g. , Sales, Advertising, or Marketing with a focus on digital advertising)

• OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e. g

• Sales, Advertising, or Marketing with a focus on digital advertising

Advertising Client Success IC3 - The typical base pay range for this role across the U. S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and .