Administrative Support I Workforce Development

Arab Community Center for Economic and Social Serv
US - Michigan - Dearborn
November 29, 2024

Administrative Support I (Workforce Development)

Department: Workforce Development

Location: Dearborn, MI

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Job Title: Administrative Support I

Job Status: Full-time

Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:

+ Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination

+ Take and deliver messages as needed

+ Schedule appointments and admissions for clients and set up client reminders as needed

+ Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients

+ Distribute documentation to appropriate destination

+ Provide a welcoming, informative presence at assigned workstation

+ Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior

+ Account for the safety and security of the building

+ Greet visitors, determine service need and direct to appropriate area/individual

+ Type, copy, file and fax documents as needed

+ Prepare and sort mail

+ Order supplies as needed

+ Maintain agency confidentiality and clients- privacy

+ May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups

+ May enter routine data into database software.

+ May prepare client/patient forms and files (hardcopy and/or electronically)

+ May assist in gathering data for regular reporting based on assigned functional area

+ May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area

+ Operate standard office equipment and use required software applications

+ Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

+ Basic concepts, principles and practices of office administration

+ Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area

+ Basic medical terminology based on assigned functional area

+ OSHA standards and universal precautions based on assigned functional area

Skill in:

+ Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

+ Operating electronic medical record software based on assigned functional area

+ Operating database software based on assigned functional area

+ Operating MI WIC database based on assigned functional area

Ability to:

+ Communicate effectively, both orally and in writing.

+ Organize and prioritize multiple tasks and meet deadlines

+ Provide a high level of customer service to both internal and external contacts

+ Work independently as well as collaboratively within a team environment

+ Maintain confidentiality of agency and client information

+ For the Medical clinic - ability to use medical terminology

Educational/Previous Experience Requirements:

+ Minimum Degree Required:

+ High school diploma or GED equivalent

~and~

+ At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

+ Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None generally required

Working Environment: Climate controlled office

START YOUR APPLICATION (***/resumedirect/ApplyOnline/Apply.aspx?req_id=3207179&source=3207179-CJB-0)

Read the full job description and apply online on the recuiter's web-site

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