Police, Fire, EMS Telecommunicator - 911 Central Dispatch

St Joseph County MI
US - Michigan - Centreville
January 8, 2025

Union
E-911 Telecommunicators' Association Union

Pay Grade
Grade 5

Wage Scale
Wage Range $21.46 - $27.88 per hour. Based on experience.

DescriptionGeneral Summary:

Under the supervision of the Central Dispatch Director or designee, works within the Central Dispatch Center. Receives and handles 911 emergency calls and non-emergency calls. Follows established policies and procedures and obtains needed information from callers to determine the severity and urgency of the problem. Decides appropriate response and dispatches the proper emergency personnel. Also communicates emergency medical procedures to callers when necessary. Enters facts and information into a computer aided dispatch system and performs other clerical and administrative tasks.

Essential Functions:

Receives emergency and non-emergency calls, assesses their relative severity and urgency, determines the appropriate response, and dispatches needed emergency personnel and vehicles.

Communicates emergency medical information and procedures to callers.

Screens and refers calls which are inappropriate for 911 response system.

Enters calls for service and other information into the computer aided dispatch system

Performs a number of other support tasks, such as data entry, caller follow-up, mapping, LEIN entry and others.

Provides pre-arrival instructions on medical calls. Provides LEIN information such as warrant confirmation, extraditions and other.

Performs other duties as required.

An employee in this position may be called upon to do any or all of the above tasks. (These examples do not include all of the tasks which the employees may be expected to perform.)

Position RequirementsEmployment Qualifications:Education:

A high school diploma is required.

Requirements:

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):

Ability to regularly make decisions in critical and stressful situations.

Ability to use a keyboard to enter and retrieve information from a computer.

Ability to type at least 30/wpm

Ability to communicate orally and in writing.

Ability to perform the physical tasks associated with office operations.

Ability to withstand prolonged periods of sitting in front of computer.

Working Conditions:

Works in an office setting.

Ability to work varying shifts in a 24-hour day operation.

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

Position
Police. Fire, EMS Telecommunicator - 911 Central Dispatch

Exempt/Non-Exempt
Non-Exempt

Open Date
6/5/2024

Location
St. Joseph County Central Dispatch

About the Organization
The mission of St. Joseph County Government is to provide statutory and constitutional services in a fiscally responsible manner worthy of the dignity and respect of all County citizens. Non-mandated services requested by citizens shall be evaluated and prioritized within the same context of fiscal responsibility and public trust. The basis for providing such services shall include, but not be restricted to: the safety and well-being of the public, the protection and improvement of natural resources, and the expansion of economic opportunities for all citizens.

St. Joseph County Government as stewards of people and resources promotes equal opportunity for all, and hereby encourages the talents, creativity and leadership of all County employees in striving for prompt, courteous, respectful and efficient delivery of services.

St. Joseph County provides an excellent benefit package. This includes health, dental, vision, life, and short and long term disability insurance. We also offer a very generous sick and vacation package and 13 paid holidays for most positions. Pension plans are available for many of our employees as well as additional retirement options.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, gender identity, marital status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Read the full job description and apply online on the recuiter's web-site

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