Information Technology Technician

St Joseph County MI
US - Michigan - Centreville
January 14, 2025

Union
Non-Union

Pay Grade
Grade 7

Wage Scale
Salary Range $48,630.40 - $63,315.20. Based on experience.

DescriptionGeneral Summary:

Under the supervision of the Information Technology Director, installs, configures, troubleshoots and maintains a variety of computers and peripheral equipment including local area networks (LAN), monitors, printers, and other hardware and software. Provides user hardware and software related training and support. Performs other related work as required.

Essential Functions:

Provides technical, user assistance and training support related to computer hardware and software. Responds to user questions and concerns, and assists in interpreting user needs and implementing solutions. Conducts hardware and software training with users.

Troubleshoots equipment problems. Diagnoses and resolves problems and malfunctions related to personal computers and peripherals. Inspects and tests equipment to determine feasibility of repair. Installs replacement parts as necessary.

Installs and maintains a variety of equipment. Assists departments in setting up terminals, personal computers, printers, and other peripheral equipment. Loads software and upgrades as needed. Recommends changes in hardware, software and utilities as appropriate.

Performs computer operations involving system start-up, shutdown, back-ups, and other operations associated with information processing.

Communicates with service representatives on computer malfunctions.

Installs network cabling and network equipment including managed switches, routers and other equipment. Manages and configures network equipment, both wired and wireless, for resource access and network security.

Provides system management and administrative services including regular system back-up. Performs purges and restores libraries/files as necessary or requested. Sets-up, maintains, and deletes user profiles, ensuring proper system access and security permission.

Analyzes and interprets logs on a multitude of servers/systems for performance monitoring, security and server and network efficiency.

Maintains and configures the IP phone system. Creates, maintains and deletes user accounts. Troubleshoots phone equipment problems.

Researches and evaluates new software and hardware technologies which could enhance the computer system and contributes to information technology purchasing decisions.

Supports and maintains county web site, e-mail server and accounts, and overall security for internet connections.

Serves in an on-call capacity for computer system emergencies.

Performs other duties as required.

An employee in this position may be called upon to do any or all of the above tasks. (These examples do not include all of the tasks which the employees may be expected to perform.)

Position RequirementsEmployment Qualifications:Education:

A Bachelor's Degree with a concentration of course work in computer science and information systems.

Experience:

One year of experience in the installation, setup, troubleshooting and maintenance of computers and peripheral equipment, and in providing technical user support for computer hardware and software.

Other Requirements:

Microsoft or Cisco certification is highly desirable.

Michigan Vehicle Operator's License.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements: (This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements):

Ability to access all county locations.

Ability to enter and access information from a computer.

Ability to communicate orally and in writing.

Ability to withstand periods of prolonged sitting at a computer screen.

Physical dexterity required to maintain and repair equipment.

Lifting ability to remove and move computer equipment.

Working Conditions:

Works in an office setting.

Full-Time/Part-Time
Full-Time

Shift
Days

Position
Information Technology Technician

Exempt/Non-Exempt
Exempt

Open Date
11/26/2024

Location
St. Joseph County Courthouse

About the Organization
The mission of St. Joseph County Government is to provide statutory and constitutional services in a fiscally responsible manner worthy of the dignity and respect of all County citizens. Non-mandated services requested by citizens shall be evaluated and prioritized within the same context of fiscal responsibility and public trust. The basis for providing such services shall include, but not be restricted to: the safety and well-being of the public, the protection and improvement of natural resources, and the expansion of economic opportunities for all citizens.

St. Joseph County Government as stewards of people and resources promotes equal opportunity for all, and hereby encourages the talents, creativity and leadership of all County employees in striving for prompt, courteous, respectful and efficient delivery of services.

St. Joseph County provides an excellent benefit package. This includes health, dental, vision, life, and short and long term disability insurance. We also offer a very generous sick and vacation package and 13 paid holidays for most positions. Pension plans are available for many of our employees as well as additional retirement options.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, gender identity, marital status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Read the full job description and apply online on the recuiter's web-site

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