Senior Analyst - Logistics Operations

GLOVIS America Inc
US - Michigan - Belleville
December 18, 2024

Job DetailsJob Location
Freight Forwarding Michigan - Belleville, MI

Position Type
Full Time

Education Level
High School/G.E.D

Travel Percentage
Rarely

Job Shift
1st

DescriptionAbout Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Analyst, Logistics Planning position oversees the third-party logistics (3PL) operations for MOBIS North America (MNA). The primary responsibilities of this role include 3PL operations and customer relations.
• Work Hours Monday-Friday 10:00am- 7:00pm*

Responsibilities

3PL Operations
- Work directly with carriers to track and trace driver dispatch, in-time truck arrival at supplier location, and on-time truck departure from supplier location
- Handle correspondence between MNA team for all transportation related issues
- Ensure all shipment data is updated in Glovis Transportation Management System (GTMS)
- Adhere to the Glovis emergency escalation protocol in the event of an emergency
- Manage all critical shipments through MNA group text & e-mail
- Appropriately escalate incident reports related to damage claims or delay issues
- Initiate claim process and follow through to resolution of the claim
- Support all MNA operation procedures for customer and carrier
- Follow up on pending issues
3PL POD and AR/AP Verification
- During shipment running, verify all necessary charges in GTMS for AR & AP both
- For extra charges, collect necessary evidences and get MNA written approval or proper communication evidence
- Once completely finish each shipment activity, cross checking POD and process AR & AP verification process with GTMS in a timely matter
Bid Process
- Coordinate BID process for extra load and regular carrier drop orders
- Collect carrier offer and make sheet in a timely manner
- Finalize BID and dispatch truck according to protocol
- Monitor and follow up with dispatched trucks
Customer Relations
- Promptly address all customer concerns regarding operations
- Implement continuous improvement of MNA general business operations
- Maintain knowledge of KPI operations and ensure follow through of all operations
- Evaluate carrier pool performance and communicate necessary improvements
Other duties as assigned

Compensation Range

$47,000 - $52,000 per year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Pet Insurance
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

QualificationsSkills

Strong written, verbal, and interpersonal communication skills Required
Professional e-mail composition skills Required
Proficient PC skills - Word, Excel, PowerPoint, and Outlook Required
Ability to meet deadlines and assess priorities Required
Ability to handle a high volume of e-mails and phone calls Required

Education & Experience

High School Diploma/G.E.D Required
Bachelor's Degree Preferred
2 - 4 years of related experience OR an equivalent combination of education and experience
Experience in 3PL Operations required

Physical Requirements

Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Lift up to 15lbs
Carry up to 15lbs
Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment with low-level noise exposure
This position is located in the Belleville, MI office
Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Read the full job description and apply online on the recuiter's web-site

Senior Analyst - Logistics Operations

Senior Analyst - Logistics Operations

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