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Summary:

This position provides friendly, professional and efficient telephone answering, call directing, staff paging, and visitor greeting. Performs various data entry and word processing tasks, processes incoming interoffice and USPS mail and outgoing interoffice mail. Responsible for performing clinical scheduling and patient admitting in collaboration with all disciplines and facilitating communication related to scheduling.



Responsibilities:
  • (30%) Coordinates scheduling of all rehabilitation services optimizing therapist time and department efficiency.
  • (30%) Greets all patients and their families or escorts in a courteous and professional manner.
  • (20%) Addresses any questions regarding treatment, insurance, or other concerns in a timely manner.
  • (10%) Insures the proper, accurate and efficient flow of information such as filing, faxing and distributing communications and other materials between the office, clinical areas and other supporting departments
  • (10%) Answers telephone utilizing appropriate telephone etiquette and interpersonal skills to promote excellent public and interdepartmental relations.


Certifications and Licensures:

N/A



Required Education:

Education: High School Diploma or GED



Other Information:

EXPERIENCE, TRAINING AND SKILLS:

  • Successful completion of MyMichigan Health and affiliate specific orientation. Successful completion of new hire competency.
  • Knowledge of reading, writing, mathematical, word processing, and computer skills in order to efficiently complete daily tasks.
  • Ability to operate all office equipment including: computer, printer, photocopier, facsimile machine, multi-line telephone, and calculator.
  • Knowledge of medical office practices, medical terminology, and policies and procedures as normally acquired through 1 year experience working in the health field.
  • Ability to multi-task and work under pressure of deadlines, changes in schedules, and office routines.
  • Ability to recognize the needs and concerns of people and possess interpersonal skills needed for effective verbal and written communication in the English language to interact with people individually and in a group at all levels.
  • Ability to work independently, demonstrating problem solving and organizational skills, time management skills and initiative.
  • Organizational skills needed for smooth flow of both the clinic and patient.
  • Mandatory Occupational Safety and Health Administration (OSHA) is required and must be completed annually according to the Exposure Control Plan.
  • Ability to work where employee may be exposed to communicable diseases.

*NOTE: PHYSICAL/MENTAL REQUIREMENTS MAY BE APPLICABLE WITH THIS POSITION.

Read the full job description and apply online on the recuiter's web-site

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