Membership Counselor

Job Details
Job Location
20 Brick Bodies Padonia - Timonium, MD
Position Type
Full Time
Travel Percentage
None
Job Category
Sales
Description
POSITION SUMMARY
The Membership Counselor's (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of "Helping Members Feel Comfortable" and our core purpose of "Changing People's Lives." The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members' needs, exceeding expectations and creating raving fans.
KEY RELATIONSHIPS
Develop and maintain excellent working relationships with:
General Manager and Membership Team Leader
All club team members
Corporate Wellness Director
Club Performance Director
We set out below some of the tasks and accountabilities that we expect you to be accountable for. These include, but are not limited to the following:
LEAD GENERATION/SALES

Generating new sales
Being informed of current sales campaigns and presenting them to prospects
Greeting all guests entering the club and touring them
Handling Telephone Inquiries, and converting 75% or more into appointments
Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members
Obtaining referrals from members
Performing 3 to 5 hours of community outreach per week
MEMBER RETENTION/CUSTOMER SERVICE

Have knowledge of and participate in all club's services, products and programs.
Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters
Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
Build rapport and lasting relationships with prospective and current members
Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.
Because of the fluctuating demands of our Clubs' operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.
ADMINISTRATIVE

Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
Upgrading/changing member account information
Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects
VALUES
Role model the Brick Bodies Core Values

Live the Brand
Be Tenacious
Be a Team Player

Recognize and praise behavior aligned with our values
Identify opportunities for continual improvement
Qualifications
SKILLS/EXPERIENCE
College degree
Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required
Current CPR/AED certification
Strong customer service, communication and interpersonal skills
Positive attitude with the commitment to excellence
An entrepreneurial spirit
Confidence to perform on an incentive-based salary
Strong organizational skills
Basic computer skills
Effective time management skills
SPECIAL CHARACTERISTICS
Enthusiastic, energetic, personable and friendly disposition
Ability to work well unsupervised
Ability to work well with people
Strong work ethic
Resourceful, creative, decisive
Perseverance