Member Engagement Lead Mill Creek - Nights & Weekends

Description

The YMCA of Snohomish County provides jobs and careers with a cause.

Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

The Mill Creek YMCA is looking for a Membership Engagement Lead to join our team!

We are looking for someone who has full availability, but is specifically able to work evenings and weekends. We are also looking for this Lead to be able to commit to 15-25 hours (3-5 shifts) per week.

Position Summary:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility. Provide direction for the Welcome Center and staff. May create staff schedules and provide department administrative support as needed.

Job Duties/Responsibilities:
Model and provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Comprehensive knowledge of sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Hand out and launder towels; monitor the locker rooms and adhere to other safety guidelines
Ensure proper implementation of Welcome Center procedures
Train member engagement representatives to effectively and accurately use constituent software
Review, update, and relay branch information to staff
Coordinate with the business office as necessary on financial transactions
Perform other duties as assigned
Qualifications:

Minimum age 18
Strong interpersonal and problem solving skills
Ability to coach and lead staff
Basic computer skills/knowledge required
Fluency in second language desired
Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
Exhibit Caring, Honesty, Respect and Responsibility
Complete required training and certifications within established guidelines
Arrive on time ready for shift, clock in/out within timekeeping system
Embrace

Team Leader Core Competencies:

Mission Advancement:

Models and teaches the Y's values
Ensures a high level of service with a commitment to improving lives
Provides volunteers with orientation, training, development, and recognition
Cultivates relationships to support fundraising
Collaboration:

Champions inclusion activities, strategies, and initiatives
Builds relationships to create small communities
Empathetically listens and communicates for understanding when negotiating and dealing with conflict
Effectively tailors communications to the appropriate audience
Provides staff with feedback, coaching, guidance and support
Operational Effectiveness:

Provides others with frameworks for making decisions
Conducts prototypes to support the launching of programs and activities
Develops plans and manages best practices through engagement of team
Effectively creates and manages budgets
Holds staff accountable for high-quality results using a formal process to measure progress
Personal Growth:

Shares new insights
Facilitates change; models adaptability and an awareness of the impact of change
Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically interaction with others is busy, constant and occasionally interruptive. Work may be demanding at times. May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job descriptions represent a general outline of job duties, functions and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and therefore their description may not reflect the precise nature of the position at a given point in time.