MEDICAL SUPPORT ASSISTANT ADVANCED

MEDICAL SUPPORT ASSISTANT (ADVANCED) at Veterans Affairs, Veterans Health Administration in Idaho Falls, Idaho, United States Summary The Salt Lake City VA Health Care System is recruiting for Advanced Medical Support Assistant (AMSA) position in Health Administration Service at the Idaho Falls, Idaho CBOC.
The ASMA is primarily responsible for customer service, scheduling, and administrative support for the assigned clinics/providers and other duties as assigned they relate to care coordination for treatment of patients in the medical center or outpatient clinic.
Responsibilities The AMSA performs administrative support functions including scheduling appointments, inbound/outbound phone support, consult review and necessary documentation related to care coordination for treatment of patients in the medical center or outpatient clinics.
The Advanced MSA demonstrates strong communication and customer services skills and works closely with all staff members performing the administrative duties essential to support the timely care of patients and support of the service/unit goals.
Duties include but are not limited to:
Greets and checks patients in/out for appointments.
Schedules/Cancels appointments and interprets/verifies provider orders/consults in accordance with VHA Scheduling directives and guidelines.
Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments.
Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results.
Develops and manages a tracking system for follow up care such as consults, tests, etc.
Participates in team huddles and team meetings to manage and plan patient care.
Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.
g.
, X-ray, lab work).
Monitors orders, consults, recalls to verify and validate accuracy, resolve issues and schedule/disposition as necessary.
Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
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