Registration Representative

Optum
US - Maine - Portland
December 23, 2024

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind:
Caring. Connecting. Growing together.

Location:
175 Fore River Parkway, Portland, ME 04102.

We offer 2 weeks of paid training. The hours during training will be 8:
00 AM - 4:
30 PM EST from Monday - Friday. Training will be conducted on - site.

Primary Responsibilities:

Responsible for providing patient - oriented service in a clinical or front office setting
Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co - pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast - paced, customer - oriented clinical environment
Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre - certification, pre - determinations, and pre - authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co - pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up - to - date knowledge of specific registration requirements for all areas, including but not limited to:
Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support setting
Intermediate level of proficiency in Windows PC applications & Microsoft Office
Ability to work on - site in Portland, ME
Ability to work 40 hours per week in 10-hour shifts from 5:
00pm - 3:
00am
Ability to work every other Saturday & Sunday from 5:
00pm - 3:
00am
Must be 18 years of age OR older
Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season

Preferred Qualifications:

Experience with using Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments

Soft Skills:

Strong interpersonal, communication, and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone / headset

• PLEASE NOTE
• The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Read the full job description and apply online on the recuiter's web-site

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