Mailroom Associate

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The Mailroom Associate (Business Support Specialist II) works collaboratively with the entire Support Services team to provide a variety of support related services and is responsible for processing outgoing and interoffice mail, sorting and distributing incoming mail, shipping and receiving packages, , providing courier services to multiple locations, fleet management, operating and maintaining specialized mail processing machinery on a daily basis. The Business Support Specialist II also provides mailing support to the entire organization ensuring mailing projects follow CMS and USPS guidelines.

Key Outcomes:

• Perform daily mailing projects including letter separation/identification, inserting, and posting, adhering to CMS requirements.

• Transports mail, confidential information, x-rays and medical records, equipment, and supplies in a courteous, respectful and timely manner to ensure efficient flow of information throughout all locations.

• Receives, collects, sorts, and deliver interoffice mail, USPS mail, UPS, FedEx and other carrier letters and small packages company-wide for multiple locations in accordance with USPS, FedEx and various vendors regulations

• Processes outgoing mail and packages from our internal departments according to department guidelines

• Receive incoming shipments to verify correctness of items, check for damaged goods, ensure that goods are appropriately routed to various departments

• Safely and effectively maintains and operates USPS approved postage equipment and machinery, inserting, collating, folding, stuffing and coordinating with mail processing

• Identify, set up and program the Pitney Bowes inserter machine according to job requirements while performing quality checks during the production run

• Provides exceptional customer service, production coordination, quality control and supply management in support of the department's balanced scorecard

• Transports pharmaceuticals, lab specimens, toxic waste bio-medical instruments and hazardous materials, between our sites and offsite facilities in compliance with federal, state and local government guidelines

• Manages the IT hardware central supply inventory, working with Supply Chain on reorders and shipping to employees' home/office locations.

• Safely operates MPHC vehicles according to MPHC protocol

• Assures all records and logs maintained by the team are accurate and remain up to date according to governmental and department guidelines

• Maintains active Ergonomic Team Member status by attending team meetings/training sessions and performing ergonomic evaluations

• Serves as backup for answering the Support Services emergency hot line by prioritizing and coordinating response according to the level of emergency and established protocols

• Performs quarterly safety inspections and maintains first aid kits throughout the organization

• Active involvement in quality improvement projects and initiatives in support of the fiscal integrity of the organization

• Maintains individual work area and team area in a clean and organized fashion

• Assist in identifying process and quality improvements

• Maintains vehicle maintenance for the MPHC fleet; manage annual inspections, tracking mileage, registration, repairs, fueling, transpass, insurance and monthly billing invoices for Martin's Point fleet of vehicles

• Other duties as assigned

Education/Experience:

• High School diploma or GED

• 4+ years mailroom operations or relevant work experience

Required License(s) and/or Certification(s):

• Valid Maine driver's license

Skills/Knowledge/Competencies (Behaviors):

• Demonstrates an understanding of and alignment with Martin's Point Values.

• Must be a self-starter, able to work independently with attention to detail

• Must be able to follow written and oral instruction

• Visual acuity and fine motor skills are needed for daily routine tasks

• Maintain confidentiality and be able to function independently in a team environment

• Must be comfortable in a high energy environment

• Knowledge of mechanical operations of mailroom equipment

• Must have strong computer skills - ability to program various systems including Pitney Bowes inserter, Pitney Bowes USPS postal machine, Tektrack software and database management

• Prompt, neat, courteous and efficient in dealings with staff, patients and external customers

• Strong communications skills - ability to communicate well at all levels of the organization demonstrating tact, diplomacy and sensitivity

• Ability to perform the physical requirements of the job to include bending, stooping, standing for long periods of time and lifting up to lift 50 pounds

• Model good safety habits

We are an equal opportunity/affirmative action employer.

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