Front Desk Associate - Harbor Hotel

Colwen Hotels
US - Maine - Portland
November 15, 2024

Portland Harbor Hotel, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.

Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.

General Responsibilities:

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Process all payments types e.g. charges, cash, checks, debit or credit cards
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Requirements:

One year of related experience, hotel preferred
Bilingual - English/Spanish
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We've got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Read the full job description and apply online on the recuiter's web-site

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