Order Entry Supervisor

Brunswick, Maine, United States of America
Extraordinary Care. Extraordinary Careers.With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Maine, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Brunswick, Maine.

Why Guardian Pharmacy of Maine? We're reimagining medication management and transforming care.Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Hours: Onsite only, rotation of shifts (6-2:30p, 8-4:30p, 9:30-6, 10-6:30p) to support Data Entry Team. Limited weekends.

Ensure all order entry functions are performed in a timely and accurate manner. Ensure all relevant input is complete, accurate and ready for fill by the end of the workday. Provide exemplary customer service to the long-term care facilities we serve.

Attributes Required:
•Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
•Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
•Relational - ability to build relationships with business unit management and become "trusted advisor"
•Strategy and Planning - ability to think ahead, plan and manage time efficiently
•Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
•Team Oriented - ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):
•Ensure high service standards are met for both internal and external customers
•Work closely with the leadership team to maintain a culture of engagement and opportunity and cultivate a mindset of continuous improvement among all team members
•Hire, manage, train, evaluate, coach, and schedule Data Entry Technician staff to ensure adequate coverage for workflow; manage performance to achieve objectives of department
•Assign work volume appropriate to each Data Entry tech's duties and monitor both productivity and accuracy
•Manage, monitor, and redirect resources for data entry workflow as needed
•Serve as subject matter expert for QS1 and Docutrack in order to provide assistance and analysis to department
•Work with leadership team to help streamline new facility setup and onboarding
•Ensure that all workflow guidelines are followed by staff and contractual deadlines are met; work collaboratively with account management team
•Continuously review and evaluate current system and workflow processes for enhancements/upgrades that will best support changing needs and projected growth of operations.
•Work collaboratively with other supervisors/functional areas to keep work flowing smoothly and efficiently
•In coordination with Director of Operations, develop/conduct regularly scheduled performance evaluations.
•Lead by example in all areas of role and model the non-negotiable attributes: positive attitude, dependability, commitment, productivity, efficiency and exemplary customer service
•Other essential functions and duties may be assigned as needed

Education and/or Certifications:
•High School Diploma or GED required; Bachelor's Degree in related field preferred
•Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

Skills and Qualifications:
•5+ years of related experience (advanced degree may substitute for experience)
•Advanced computer skills; pharmacy operations system experience required
•Ability to work independently and deliver to deadlines
•Ability to solve problems with minimal direction
•Great attention to detail and accuracy
•Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
•Quality minded; motivated to seek out errors, inquire about inaccuracies and resolve as appropriate

Work Environment:
•Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
• Wellness Incentive Program
• Dental and Vision plans
• Company-paid basic life, AD&D and long-term disability coverage
• Optional employee, spouse, and child life/AD&D insurance
• Optional accident, critical illness, and short-term disability coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP)

• Paid holidays and sick days
• Generous vacation benefits based on years of service