Lead Analyst - SAP Support

iberdrola
US - Maine - Augusta
November 11, 2024

Lead Analyst - SAP Support
Job Title: Lead Analyst - SAP Support

Department: INT Networks Applications

Reports to: Manager - IT Applications

Location: In Office , Kirkwood NY, Rochester NY, Orange CT, Binghamton NY

The base salary range for this position is dependent upon experience and location, ranging from: $111,544.80 - $139,431

JOB SUMMARY:

Responsibilities:

Responsible for prioritizing Non-SAP and SAP applications including developing solutions, configuration changes, reporting capabilities to meet ongoing end user requirements for these applications. Serve as the primary contact for Meter related business areas, end users and vendors who support our overall application library.

Analyze current business processes and scenarios; creates solutions through design, configuration, or custom development that meet client needs. Prepare specifications and test business solutions according to functional and technical requirements.

Act as a team leader for Meter Applications Team. This includes being the lead in prioritization and planning of Meter Applications.

Provides timely and accurate solutions to business areas including unresolved user requests from the service desk.

Prepare specifications and documentation for changes provided by IT Support staff.

Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials and training materials.

Provides on-going end user training and end user support as required.

Develop innovative ideas to use functionality not currently being utilized.

Responsible for Disaster Recovery planning and execution.

Complete changes request review and obtain approvals.

Work with vendors to implement application changes or help discover solutions.

Work directly with the support teams in developing application changes to fit customer needs. This includes but is not limited to developing and implementing solutions for MDM, MV90, MV-Web, Allegro, Tesco, PowerSpring (Metretek), ADM, FWM, FD tools, FCS, SAP and support upgrades for various applications.

Coordinate the definition, review, testing and approval of security access for a specific user group.

After hour on-call rotation required and STORM duties.

Skills and Requirements:

At least 5 years of IT experience with Meter Apps, including SAP Support experience.

Cross module SAP integration knowledge (e.g., FI/CO, MM) is preferred.

Proficiency in Databases (Oracle, SQL, MySQL, MongoDB and PostgreSQL), write and debug database scripts.

Strong analytical, complex problem-solving and successful negotiation skills in a fast-paced workplace environment.

Experience with Information/Operations Technology design and implementation.

Able to work with others to design effective processes and system solutions. The ability to work with remote clients, functional teams and equipment is required.

Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently.

Capable of business process to technology translation with strong understanding of deskside tools.

Good presentation, communication, listening, and correspondence skills.

Have strong desire to excel and learn new systems independently.

Experience working with business processes including metering, billing and collections.

Developing complex reports, data management and performance tuning.

Project Management lead experience.

Required Education: Bachelor's degree in computer science, Information Systems or a related field. Equivalent work experience is acceptable.

Desired knowledge and experience with Meter Apps like MDM, MV90, MV-Web, Allegro, Tesco, PowerSpring and FCS.

Competencies:

Develop Self & Others

Empower to grow.

Collaborate and Share

Be a role model.

Focus to achieve results.

Be agile.

AVANGRID employees may be assigned an emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties.

Información Movilidad:
Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.

Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local.

Si usted es una persona con una discapacidad o un veterano discapacitado que no puede utilizar nuestra herramienta en línea para buscar o aplicar a un empleo, puede solicitar una adaptación razonable poniéndose en contacto con nuestro departamento de Recursos Humanos en el *** o en ***
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Read the full job description and apply online on the recuiter's web-site

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