Tech Analyst

This site-based role will provide technical analysis and development of solutions in support of the Manufacturing processes and will manage the deployment, testing, validation, performance, operations and continuous support and improvement of all MSAT, Engineering and Manufacturing applications within each Manufacturing Excellence and Quality and Lab Product team.

This role requires a balance of business process understanding and technical breadth and an ability to operate in a flexible and agile way to drive efficiency and improvements to the Manufacturing, MSAT, Engineering and Quality and Lab Products. The role has increased complexity of geographies, user bases (internal and external to GSK) and a large mix of technology and business process understanding.

Key Responsibilities:

Dev Focused:

• Leads development and delivery of platform / product strategy

• Management of vendor partnerships and relationships with non-Tech teams

• Leads delivery of major platform deployments / expansion

• Leads development of new products / features / fixes / technical solutions

• Provision of 2nd and 3rd line support for Manufacturing Excellence Products

• Manages the interactions with innovation teams and the communication / inclusion of the sites

• Identification of opportunities and delivery of solutions to improve products, systems, interfaces, business processes and performance by effectively exploiting technology to meet business objectives.

• Leads in troubleshooting applications across multiple technology domains, products and business areas.

• Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are: Fit for purpose (e. g. easy to use and reliable) and support the evolving business processes; Are cost effective - Total cost of ownership is at an optimal level; and meets an agreed Risk Profile (e. g. aging of technologies, controlled regarding regulated applications, aligned with business continuity).

Ops Focused:

• Manages operational issues across site(s) or node(s) in the Supply Chain

• Engages with site tiered accountability process; and participate in Tech Performance Management processes

• Provision of 1st line support for Manufacturing Excellence Products

• Management of Site product instance monitoring & backlog requests (demand profile)

• Drives service optimization for Manufacturing products at a site level

• Management of local manufacturing / quality partnerships (own & manage elements of Risk, Quality and Compliance management)

• Identification of value and improvement opportunities (understands the products to maximize the value created through those applications for site and ensures effective use of them)

• Leads feature release co-ordination / installation

• Leads Site product instance configuration and deployment, enable continuous deployments and improvements

• Controls Lifecycle Management for services owned by Site Tech

• Leads Site / Supply chain aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle

• Leads in troubleshooting of applications across multiple technology domains, products and business areas.

• Provides Technical and Business awareness support to the Site Tech team to enable the appropriate definition and priorities of Tech Systems for the Site

Why You?

Basic Qualifications:

• Bachelors degree in science, computing, or engineering

• 2+ years of professional experience

• Systems Development Life Cycle experience

• Experience with systems/software development methodologies and system architectures

• Experience in support or development of IT systems

• Experience in working with relational Databases (e. g. SQL Server or Oracle) and developing SQL queries

• Experience with MS Windows Operating Systems, MS SQL Server Databases

Preferred Qualifications:

• Experience in a manufacturing environment with a good understanding of manufacturing principles and practices.

• Knowledge and experience in supporting Manufacturing shop floor systems

• Strong conceptual thinking, modelling, analytical and problem-solving skills, strong interpersonal and communication skills

• Good knowledge and understanding of IT systems and how they apply to supported business areas.

• Strong relationship building, team working and influencing skills

• Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.

• High learning agility - ability to learn and adapt to new concepts, systems, and software independently and quickly

• Holder of ITIL Foundation certificate

• Experience with Validated Computer Systems

• Knowledge and understanding of information security risks, corrective and preventative measures and threat management

• Experience in working with OPC technology, Computer Programming and Interfaces, Automation Systems

• Holder of IT project management qualification

• OE Green Belt certification / demonstrated application of working with Six Sigma/Lean Sigma processes and tools.

• VFQ Level 1 Certified

• Defines, develops and deploys appropriate solutions and designs to drive efficiency and value to the Manufacturing Products and in response to business needs

• Provides technical support to in the resolution of issues impacting manufacturing operations

• Leads Root Cause Problem Analysis to identify and resolve underlying issues

• Develops and maintains ongoing relationships with key stakeholders, vendors, sites, to understand, deploy and maintain solutions.

• Liaises with other roles within and outside of the Site Tech organization to ensure systems, services and initiatives are deployed effectively to the site and / or supply chain

• Deputizes for the Site Tech Manager as necessary

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