Job Title:
Network Operations Specialist Job Code:
17777 Job Location:
Melbourne, FL
Provide technical support for large private communications network.
Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
This position is part of an onsite 24x7 network control environment.
Shift and workday flexibility is required.
Qualifications:
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field or 2 years post-Secondary/ Associate's Degree with a minimum of (0-1) year of prior related experience.
Minimum of (0-1) Years Telecommunications Network Troubleshooting experience.
Additional Knowledge, Skills, and Abilities considered:
Experience with Layer 1 Troubleshooting Experience with call center phone systems and working with geographically dispersed teams.
Experience in Physical layer and routed technologies experience.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of network equipment.
Experience with interacting with customers and meeting service-level timelines.
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