Business Process Analyst

Location:
Bethesda, MD (Hybrid)

Clearance:
Ability to obtain a Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is seeking a skilled Business Process Analyst to join our team, supporting key projects and initiatives that drive our mission to deliver impactful and innovative solutions. The ideal candidate will have a strong background in business analysis, with a keen ability to interpret business needs and translate them into technical requirements. This role involves close collaboration with project managers, stakeholders, and development teams to ensure alignment of business objectives with actionable outcomes.

Duties and Responsibilities:

• Maintaining and monitoring project plans, project schedules, durations, and expenditures as required.
• Maintaining the ServiceNow Knowledge Management SOP and How-To documentation
• Reviewing and editing documents, such as SOP's.
• Organizing, attending, and participating in project and stakeholder meetings.
• Documenting and following-up on important actions and decisions from meetings.
• Preparing presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Assist in developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Facilitate meetings where appropriate and distribute minutes to all project team members.
• Create a project management schedule for fulfilling each goal and objective.
• Assist/facilitate the documentation of IT-business processes and standards in the form of flowcharts, SOPs, and job aides.
• Coordinate between stakeholders and team to identify and mitigate project risks.

Requirements:

• 2-4 years of directly related experience.
• Bachelor's degree in IT, business or related field of study, or an equal amount of hands-on experience.
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Competency in Microsoft applications including Word, Excel, Project, PowerPoint and Outlook.
  
  Knowledge file management, transcription, and other administrative procedures.
  
  Ability to work on tight deadlines.
  
  

Desired Qualifications:

• ITIL Foundation Certification
• Knowledge of ServiceNow Knowledge Management and Project Management modules.
• SharePoint and UAT Testing experience are a plus.
• Demonstrated ability to effectively utilize Microsoft 365 Copilot to enhance productivity in daily desktop support tasks, including troubleshooting technical issues, generating incident reports, documenting resolutions, and preparing user training materials.
• Skilled at leveraging Microsoft 365 Copilot tools to improve collaboration, streamline support workflows, and ensure efficient communication and resolution of technical issues.

Compensation and Benefits

The projected compensation range for this position is $76,000 to $102,000 per year benchmarked in the Washington, D.C. metropolitan area. The target salary for this position is $87,000. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at ***.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or *** emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at ***.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.