Service Center Coordinator

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Service Center Coordinator provides support to the Facilities Leadership team. This role is responsible for managing the maintenance turn and service request process. Our Service Center Coordinators take pride in providing the highest levels of service to our residents, being courteous and presenting themselves in a professional manner.

Primary Responsibilities Include:

• Ensure dedication to the Corvias mission through all daily activities and decision making to ensure a satisfied customer base, while improving the lives of the residents we serve.
• Assist with the management of trades people and vendors, as well as act as a liaison between the neighborhoods and vendors, maintenance technicians and residents.
• Consistently keep facilities leadership informed with regard to work order and turn status. Coordinates vendor activity including schedules, purchase orders and invoices.
• Maintain open dialogue with the Property Management team to ensure pertinent work order and/or turn information is communicated.
• Communicate with residents regarding work status.
• Attend subcontractor meetings as needed.
• Demonstrate and maintain expert knowledge of property management software. (Entrada)
• Demonstrate exceptional knowledge with reporting related to the maintenance and/or turn process, such as the Military Unit Availability Report, Open Purchase Order Report, Make Ready Dashboard and/or Work Order Dashboard, and Work Order Directory.
• Ability to process work orders and invoices related to the turn and/or maintenance tasks including working with call center and/office staff ensuring proper categories and priorities are assigned to work orders.
• Ability to recognize inconsistencies of turn and/or maintenance process documents and/or purchase orders, and remedy as required.
• Ability to open, track and manage the entire process surrounding work orders and purchase orders as it relates to the turn and/or maintenance processes.
• Maintain accurate and up-to-date turn packets for vendors.
• Maintain turn and/or work order files once they are closed.
• Collaborate with neighborhoods regarding unit status, turn progress, and work order completion. Coordinate with the Leasing & Relocation office to ensure homes are ready for move-in.
• Provide detailed process information to leadership on work order and purchase order completion to assist in leadership in best practices, successes and challenges.
• Assist the accounting department to ensure turn and/or maintenance purchase orders and invoices are accurate.
• Responsible for being the point of contact regarding all turn and/or maintenance purchase orders for vendors, neighborhoods and accounting.
• Review Entrada daily for move-outs.
• Utilize property management software to verify home activity, assignments, and changes in move-in dates, and vacancies. Run open Purchase Order Report weekly to review open purchase orders.
• Enter stock information annotated on work orders into Entrada.
• Update make ready dashboard as turn work orders are completed.
• Schedule vendors as directed ensuring all necessary work order and purchase order details are accurate.
• Assist manager with initiating work orders and tracking of the Preventive Maintenance program.
• Assist Manager with other duties as required for work order management.
• Other duties as assigned.

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development