The Railhead Inc. DES (Defense Enclave Services) team is supporting an extensive digital modernization program critical to DISA and Fourth Estate Agencies and is currently seeking a System Administrator located at Ft. Meade, MD.
CLEARANCE REQUIREMENT:
• Must hold an active Secret clearance prior to start and be able to obtain and maintain a Top Secret clearance. (US Citizenship required)
PRIMARY RESPONSIBILITIES
• Provide Tier III Microsoft Endpoint Configuration Management (MECM/SCCM) support and will install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure.
• Implement and troubleshoot Certificate Authorities, DNS, DHCP and other core Windows components.
• Provide technical assistance pertaining to Active Directory & SSO in planning and development of new projects.
• Support and maintain user account information including rights, security, and system groups.
• Managing security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise.
• Resolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
• Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
• Responsible for completed the day-to-day tasks associated with system administration in the DES Compute Environment.
• Provide on call 24/7 support to the current operations team when troubleshooting/resolving incidents with enterprise systems.
• Provide escalation support to the NOC/monitoring team when troubleshooting issues with enterprise systems.
• Work within the DevSecOps methodology to plan and support the implementation of new technologies
• Work with other service teams to resolve enterprise incidents as part of the DES Operations Problem Solving Team.
• Work with the monitoring team to address issue that will impact system availability.
• Attend meetings weekly and provide weekly status reports.
• Must have flexible working hours to be available to support team when needed to include:
occasional on call support (typically one week at a time every two months) or additional hours based on mission need.
BASIC QUALIFICATIONS:
• Bachelor's degree and 8+ years of relevant experience; additional years of experience may be substituted in lieu of a degree.
• Must have a DoD IAT Level II certification (Sec+), or higher, prior to start.
• Advanced administration experience with all Active Directory Domain Services.
• UNIX and Windows administration experience.
• Trouble reporting and tracking systems such as REMEDY experience.
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