REMOTE CUSTOMER SERVICE REPRESENTATIVE City

Aston Carter
US - Maryland - Ellicott City
November 5, 2024
Customer Services

Fully Remote Customer Service Representative- This role is a contract and will end around March 2025.

Pay- $20-$22/hr

40 hour work week

This role plays a crucial role in assisting individuals and communities during and after disasters. Here are some key responsibilities and qualifications typically associated with this position:

Responsibilities:

+ Handle Inquiries:
Respond to customer inquiries and provide information about services and disaster assistance programs.

+ Support Applicants:
Assist disaster survivors with the application process for federal assistance, ensuring they understand the requirements and documentation needed.

+ Resolve Issues:
Troubleshoot and resolve issues related to applications, eligibility, and benefits.

+ Maintain Records:
Accurately document interactions and maintain detailed records of customer interactions and transactions.

+ Provide Updates:
Keep applicants informed about the status of their applications and any additional steps they need to take.

+ Coordinate with Teams:
Work closely with other departments and external agencies to provide comprehensive support to disaster survivors.

Qualifications:

+ Communication Skills:
Excellent verbal and written communication skills to effectively interact with disaster survivors and other stakeholders.

+ Problem-Solving:
Strong problem-solving abilities to address and resolve customer issues efficiently.

+ Empathy and Patience:
Ability to empathize with individuals in distress and provide patient, compassionate support.

+ Attention to Detail:
High level of accuracy in documenting and processing information.

+ Technical Proficiency:
Familiarity with computer systems and software used for data entry and communication.

+ Experience:
Previous experience in customer service or a related field is often preferred.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U. S. , Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email . @astoncarter. com ( . @astoncarter. com) for other accommodation options.

Read the full job description and apply online on the recuiter's web-site

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