Revenue Collections Specialist

Humphrey Management
US - Maryland - Columbia
January 30, 2025

The Revenue Collections Specialist performs all activities related to rent collections for the property(ies) within their portfolio. Interacts directly with current residents to achieve minimum delinquency and maximum economic occupancy.

The essential functions of the Revenue Collections Specialist are as follows:

The Revenue Collections Specialist performs all activities related to rent collections.
Interacts directly with current residents to achieve minimum delinquency, and as needed prospective and current residents to achieve maximum occupancy.
Responsible for preparing and delivering letters, making phone calls, and communicate via emails/texts to encourage payment of delinquent accounts.
Confers with customer in attempt to determine reason for overdue payment, reviewing terms of the contract with resident.
Contacts delinquent account customer by mail/telephone/in person daily.
Records information about financial status of resident and status of collection efforts in property management software and in accordance to SOP guidelines.
Produce report of status of collection efforts (Weekly and monthly).
Responsible for filing non-payment cases, warrants for restitution, and scheduling evictions with the Sheriff and eviction crews.
Receives payments and posts amount paid to residents account daily.
Adheres to federal, state, and local Fair Housing Laws as well as all company policies.
Supports team in achieving the goals of the property.

QUALIFICATIONS

Education & Experience Requirements

High school diploma or general education degree (GED).
One to three months related experience and/or training.
Flexibility with hours and days worked.
Strong organizational skills and attention to detail.
Minimum of 3 years' experience as an Assistant Community Manager or Property Bookkeeper in multi-family affordable housing.
Excellent communication skills, both written and verbal.
Ability to travel for on-site assistance.
Strong attention to detail and organizational abilities.
Self-Motivated and the ability to work independently and meet deadlines.
Knowledge of property management software, preferably Real Page (preferred).
Knowledge of local, state, and federal housing laws and regulations.

BENEFITS OFFERED:
Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.

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