Overview:
About Us - We are Growing!
Verbal Beginnings is here to make a difference and give every child a chance. Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade. It's the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever before!
Our Mission: Changing lives. One child at a time. One professional at a time.
Summary:
The Intake Coordinator is responsible for building rapport and establishing connections with prospective clients and referral sources. The Intake Coordinator assists prospective clients with any questions as well as guides them through the various offerings at Verbal Beginnings to determine the best fit. Working collaboratively within the intake department as well as field and center operations departments, the Intake Coordinator represents the organization with excellent customer service and is responsible for maintaining organized and detailed records of interactions with leads.
Responsibilities:
As an Intake Coordinator, you will:
Call on and answer new and existing client bases to meet the goals of targeted regions and programs (approx. 50-75 calls per day).
Assist potential clients with the enrollment/intake process.
Screen clients for entry into respective programs.
Work with, builds rapport, and maintains/nurtures relationships with referral sources.
Keep detailed recording of all leads and communications in Salesforce.
Go on sales calls/meetings with referral sources to present updated information about Verbal Beginnings openings and availability.
Track performance data on calling outcomes as it relates to goals.
Work collaboratively with field operations and center operations to assist in meeting their departmental goals.
Understand the basics of Applied Behavior Analysis therapy, how it works, how it's implemented throughout all programs at Verbal Beginnings.
Maintain a relevant understanding of state regulations associated with insurance coverage of ABA services for children diagnosed with ASD across all states that VB serves.
Perform other duties as assigned.
Qualifications:
About You:
High school diploma required. Associates or Bachelor's Degree preferred (can be in-progress).
1+ year experience in a high phone volume role
Minimum of one-year customer service or related experience.
Proficiency in Google or Microsoft Office Suite
Experience with Salesforce or Central Reach preferred
Existing knowledge in the field of autism education or Applied Behavior Analysis preferred
Company Overview:
Verbal Beginnings is a growing, BHCOE-accredited and BCBA-owned and operated autism therapy provider serving children diagnosed with autism. Join our dedicated and quality-focused clinical team, where you can mentor trained professionals to excel with their ABA skills while receiving mentorship so you can grow as a clinician yourself. Work for a company that believes in educating parents, disseminating evidence-based ABA, collaborating as a team, innovating in the field with new research, and inspiring others to pursue long-term careers helping our clients. VB offers a variety of programs, including our Early Intervention Center program, In-home program, Social Skills program, Feeding program, Diagnostic program, and our new Comprehensive Services program, which includes Speech and OT services! VB also prioritizes, supports, and funds the professional development of our staff to ensure our staff has the resources and knowledge to provide top-quality services to our clients and families.
Verbal Beginnings' personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex. Verbal Beginnings' employment opportunities are provided for applicants with disabilities and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.
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